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I’m a results-driven Customer Support Specialist with over 1 years plus of experience in customer support, management, and strategic planning. I aim to turn every interaction into measurable outcomes like faster resolution, higher retention, and stronger customer satisfaction.

In my Lead Support Specialist role at MAHONI COIN (Remote), I streamlined support processes and reduced response time by 40%. I achieved a 95% customer retention rate through proactive engagement, earned “EmployeeoftheMonth,” and resolved 95% of customer inquiries on the first contact.

As a Chat Support Specialist for MUDTM, I managed and moderated telegram and discord communities while providing real-time chat support for onboarding and troubleshooting. I maintained a positive user environment, organized community discussions, and supported 500+ community members through daily chat moderation and user assistance.

Earlier at NIKO OFFICIAL (Remote), I oversaw community interactions across telegram and x (twitter) to ensure smooth communication between members and the team. I coordinated engagement initiatives to keep the community active and helped build trust by addressing concerns and guiding new users.