Open to opportunities

Rihanat Alabi

@rihanatalabi

Customer Support Specialist and community moderator, delivering fast resolutions and high satisfaction across remote platforms.

Nigeria

Message

What I'm looking for

I’m looking for a remote role where I can deliver excellent customer and community support in a fast-paced environment—handling live chat and tickets, moderating communities, enforcing guidelines, and escalating complex issues quickly while maintaining high satisfaction.

I’m a Customer Support Specialist with 3+ years of experience handling high-volume live chat, email, and community moderation for global, fast-paced companies. I’m skilled in Zendesk, Intercom, and Discord moderation, and I focus on resolving customer issues while enforcing community guidelines to keep users satisfied.

In my recent roles, I’ve managed tickets with CRM tools, maintained clear communication across multiple conversations, and escalated complex issues to backend teams via Slack for quick resolution. I’ve also moderated a 60,000+ member Discord community and supported 80–120+ daily inquiries, contributing to improved retention by 20%; I’m now seeking a remote role with ModSquad to deliver excellent customer and community support.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Agent

Current

SaaS & Online Service Clients

Oct 2024 - Present (1 year 8 months)

Provided email and live chat support for online service platforms, assisting with onboarding, troubleshooting, and billing inquiries. Managed customer tickets via CRM tools and delivered timely, professional responses in a fully remote environment.

Live Chat Support Email Support Ticketing Zendesk Intercom Tidio HubSpot Troubleshooting Remote Collaboration

Customer Support Specialist

Next Step Funded

Feb 2023 - Sep 2024 (1 year 7 months)

Handled 80–120+ daily customer inquiries via live chat and email, resolving account setup, navigation, and technical issues. Moderated a 60,000+ member Discord community, improved retention by 20%, and used Intercom to manage and escalate tickets to backend teams.