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Rihanat Alabi

@rihanatalabi

Customer Support Specialist and community moderator, delivering fast resolutions and high satisfaction across remote platforms.

Nigeria
Message

What I'm looking for

I’m looking for a remote role where I can deliver excellent customer and community support in a fast-paced environment—handling live chat and tickets, moderating communities, enforcing guidelines, and escalating complex issues quickly while maintaining high satisfaction.

I’m a Customer Support Specialist with 3+ years of experience handling high-volume live chat, email, and community moderation for global, fast-paced companies. I’m skilled in Zendesk, Intercom, and Discord moderation, and I focus on resolving customer issues while enforcing community guidelines to keep users satisfied.

In my recent roles, I’ve managed tickets with CRM tools, maintained clear communication across multiple conversations, and escalated complex issues to backend teams via Slack for quick resolution. I’ve also moderated a 60,000+ member Discord community and supported 80–120+ daily inquiries, contributing to improved retention by 20%; I’m now seeking a remote role with ModSquad to deliver excellent customer and community support.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

UU

Usmanu Danfodiyo University

Bachelor of Science (B.Sc.), Mathematics

2019 -

Bachelor of Science (B.Sc.) in Mathematics at Usmanu Danfodiyo University.

Tech stack

Software and tools used professionally

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