Ertugrul Sert

As a seasoned Cloud Communications Voice Support Engineer with over 9 years of experience, I have developed a strong expertise in VoIP Application Servers, Gateways, and Multimedia Communication Platforms based on SIP and WebRTC technologies. My proficiency in integrating voice, video, instant messaging, presence, mobility, conferencing, and collaboration services over any network and device has enabled me to provide top-notch support to customers worldwide.

Throughout my career, I have worked with leading companies such as Orion Innovation, AVCTechnologies, Netaş, and Kandy Communications, providing global product support for CPaaS and UCaaS solutions. My expertise in signalling, media, services, billing, fault management, performance, and security issues has allowed me to troubleshoot complex problems and provide timely solutions to customers.

Communications Platform as a Service (CPaaS) global product support for VoIP Application Servers, Gateway and Communication Platforms based on SIP, WebRTC technologies including On-Premise, UCaaS and CPaaS Solutions.

Working on SIP/WebRTC/REST/HTTP signalling, RTP media, Kubernetes Microservices, billing, fault management, performance and security issues.

Performing emergency support 24/7 for outage restoration under high pressure. Troubleshooting problems online at customer networks, collecting traces, and performing immediate configuration and engineering solutions. Carrying pager hotline phone for 24/7 support of E1/E2 outages and business-critical customer issues.

I am passionate about staying up-to-date with the latest technologies and trends in cloud communications, and I am committed to delivering exceptional customer service and support.