I'm currently keeping Turkish Technology's IVR and Call Center applications reliable as an SRE, monitoring alarms with Grafana, ELK, Dynatrace, Zabbix, Genesys APIs, and Python scripts.
At P.I. Works, I configured, deployed, and integrated software for customer environments, including Turkcell VantagePM. Earlier at Turk Telekom, I provided third-level support, translated business requirements into technical solutions, and prioritized product work as a Technical Product Owner.
Across Defne and Kron, I delivered on-site and remote support, deployments, acceptance testing, monitoring, and operational automation for telecom platforms. My project work includes high-availability MySQL, MariaDB Galera, and MySQL Cluster deployments supporting OCS, Bulk SMS, Pay For Me, Collect Call, Mobile VPN, and AAA solutions.
I've spent more than 19 years solving telecom operations problems across VoIP, VAS, mobile communications, databases, and call center systems. I also prepare technical documentation, standardize routine work with shell scripts, and train teams on operations.
