Open to opportunities

Mehmet YILMAZ

@mehmetyilmaz

Message

I am an IT support specialist and junior developer improving systems and reducing resolution times.

Turkey

Message

What I'm looking for

I’m seeking a mid-level IT or development role combining systems administration and backend development to improve reliability, automate workflows, mentor juniors, and work collaboratively in a fast-paced environment.

I am an IT support specialist and junior software developer with experience providing L1–L2 support and building backend systems.

I’ve reduced ticket resolution times by identifying repetitive issues and optimizing ticket workflows, and I mentored junior staff while collaborating on infrastructure upgrades. I developed backend systems with Laravel, deployed containerized applications with Docker, and implemented CI/CD using GitHub Actions.

I seek roles where I can blend systems administration and software development to improve operational reliability, automate processes, and grow in DevOps and cloud technologies.

Experience

Work history, roles, and key accomplishments

Current

IT Support Specialist

Current

Boyner Group

Jul 2025 - Present (1 month)

Provided L1-L2 support to retail and HQ staff, reducing ticket resolution time by identifying repetitive issues and applying permanent fixes. Improved KPIs by optimizing ticket workflows and mentored junior staff during infrastructure upgrades.

Windows Server Active Directory POS Troubleshooting Ticketing (Jira Freshdesk Troubleshooting Technical Documentation

Junior Software Developer

HISTravel

Aug 2024 - May 2025 (9 months)

Developed backend systems using Laravel and RESTful APIs, deployed containerized applications with Docker, and optimized PostgreSQL/MySQL databases. Implemented CI/CD automation with GitHub Actions and improved system architecture based on user feedback.

PHP (Laravel)RESTful APIs Docker PostgreSQL MySQL GitHub Actions)CI CD Systems Architecture

Application Support Analyst

HISTravel

Dec 2022 - Aug 2024 (1 year 8 months)

Delivered software support to 300+ users and managed support workflows using Jira and Freshdesk. Monitored performance, tracked vulnerabilities, and wrote technical documentation to assist with release updates.

Application Support Jira Freshdesk Performance Monitoring Technical Documentation Release Management User Support

System Support Specialist

Acıbadem Healthcare Group

Apr 2022 - Nov 2022 (7 months)

Managed Windows Server and Active Directory environments, resolved hardware and network failures, and administered Office365 for onboarding processes. Maintained ticketing systems, performed system upgrades, and produced technical documentation.

Windows Server Active Directory Office 365 Ticketing Systems Onboarding Technical Documentation

Data Center Operations Specialist

Radore

Jun 2020 - Mar 2021 (9 months)

Performed server installations and maintenance, managed virtualization with VMware and Hyper-V, and supported disaster recovery and backup systems. Ensured physical security and infrastructure monitoring for data center operations.