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Errold John Alvaira

@erroldjohnalvaira

Customer support specialist at OPTUM-UNITED HEALTHCARE, guiding customers through benefit enrollment and care appointments.

Philippines

Message

At OPTUM-UNITED HEALTHCARE, I handle customer inquiries and guide customers through Annual Benefit Enrollment, helping them select benefit plans and care providers. I also coordinate appointments with partner care providers and facilities on customers’ behalf.

At CNX-ASPEN, I lead, coach, and support customer relations representatives, handle escalated complaints, and help ensure compliance with relevant regulations and guidelines.

At ECONEWAL.PH, I managed e-commerce accounts, scheduled content, supported customers through chat, and created marketing graphic designs. I also monitored sales, inventory, and shipments, and provided clients with timely reports.

Experience

Work history, roles, and key accomplishments

Customer Support

Optum-United Healthcare

Aug 2024 - Nov 2029 (5 years 3 months)

Handle customer inquiries through inbound and outbound calls with accuracy and professionalism. Assist customers with Annual Benefit Enrollment and coordinate appointments with care providers.

Customer Service Inbound Calls Outbound Calls HIPAA CELTA Certification Appointment Setting

Subject Matter Expert

CNX-ASPEN

Nov 2024 - Oct 2026 (1 year 11 months)

Lead, coach, and support a team of customer relations representatives to meet service targets. Handle escalated customer complaints and ensure adherence to regulations.

Customer Service Team Leadership Coaching Escalation Management Compliance

E-commerce Manager

Econewal.ph

Jul 2018 - May 2024 (5 years 10 months)

Managed e-commerce accounts by scheduling content, handling customer chat support, and creating marketing graphic designs. Monitored sales performance, inventory levels, and shipment status.

Ecommerce Content Scheduling Customer Support Graphic Design Sales Monitoring Inventory Management

Project Director

Sampaloc Bible Christian Community

Jul 2011 - Feb 2024 (12 years 7 months)

Provide strategic leadership and oversight for multiple projects, including planning, execution, and monitoring. Lead and mentor teams and develop training materials.

Project Management Strategic Planning Team Leadership Mentorship Training and Development

Assistant Unit Manager

Prulife UK

Aug 2018 - Feb 2021 (2 years 6 months)

Delivered personalized financial advisory solutions by assessing clients' insurance and investment needs. Developed leads through multi-channel marketing and led advisory teams.

Financial Advisory Insurance Investment Lead Generation Cold Calling Social Media Outreach Team Leadership

Operations and Admin Staff

Bureau of Customs

Jun 2007 - Apr 2010 (2 years 10 months)

Ensured compliance with Customs-accredited warehouses, importation requirements, and procedures. Performed data entry, provided importation reports, and monitored bookkeeping and transhipments.

Compliance Data Entry Bookkeeping Reporting Transshipment