Open to opportunities

Emmanuel Ordonez

@emmanuelordonez

Message

Customer-focused operations and team manager with strong healthcare-support and CRM expertise.

Philippines

Message

What I'm looking for

I seek a role where I can lead teams in customer experience and operations within healthcare or tech-focused programs, drive quality improvements, and grow into broader operational leadership.

I am a customer-focused operations and team manager with extensive experience in healthcare support, retail programs, and healthcare technology. I have worked remotely and on-site across international programs, consistently delivering high-quality service and operational improvements.

Throughout my career I progressed from frontline customer support to escalation specialist, team manager, and point-of-contact operations manager, earning top quality and team-manager recognitions. I am experienced with Salesforce CRM, Talkdesk, Intercom, Shopify order management, and standard productivity suites.

I bring strong organizational skills, attention to detail, and a collaborative leadership style that helps teams meet performance goals while improving customer experience. I am motivated to apply my operational and people-management strengths to drive measurable results.

Experience

Work history, roles, and key accomplishments

Product Researcher and Analyst

CS Distribution & Logistics

Mar 2024 - Aug 2025 (1 year 5 months)

Performed product research and analysis to support distribution decisions and market insights for US-based clients in a remote capacity.

Product Research Market Analysis Data Analysis Reporting Excel Remote Work

Team Manager

Alorica Teleservices

Jul 2022 - Feb 2024 (1 year 7 months)

Managed teams for a healthcare-technology program, led operations and point-of-contact responsibilities, and achieved Quarter II Top Team Manager recognition.

Team Management Operations Management Customer Experience Escalation Management Performance Tracking Coaching

Customer Service Representative

Alorica Teleservices

Apr 2021 - Feb 2024 (2 years 10 months)

Provided customer support for healthcare-retail programs, resolved inquiries and escalations, and contributed to quality improvements, earning Top 1 Overall Quality (94%).

Customer Service Escalation Management Salesforce CRM TalkDesk Intercom Shopify Quality Assurance Team Collaboration

Customer Service Representative

Conduent

Sep 2019 - Jan 2020 (4 months)

Handled customer service for healthcare insurance, resolving member inquiries and processing claims-related requests to maintain service level agreements.