At PartnerHero, I led and coached team members, conducted training, and managed daily e-commerce support operations. I used Zendesk to track performance and service quality, and identified process improvements as business needs evolved.
At Royal Caribbean Cruises Ltd., I assisted customers with billing, booking, and service concerns, collaborating with internal departments to resolve issues. Earlier, I managed and developed teams at Sutherland Global Services, working with performance metrics, scheduling, recruitment, and training.
