At Qvest.US, I led delivery of an AI-powered Maintenance Service Request Agent for Irvine Company. It automated request intake, issue classification, and emergency prioritization, and integrated with Salesforce; solution validation measured 94% accuracy and six-second processing latency.
For NBCUniversal, I led operational execution for VOD and linear digital distribution workflows supporting the 2026 Winter Olympics. I coordinated content delivery requirements and launch readiness across internal teams and 12 external distribution partners.
At Amazon Studios, I coordinated eight technical leads to validate scope, estimates, and dependencies for automating co-exclusivity availability calculations. I also translated workflow requirements into technical specifications for Salesforce UI and reporting enhancements integrated with Rightsline.
Earlier, at Warner Bros. Discovery, I assessed 80+ legacy applications and used Tableau to inform retirement planning. I also standardized 100+ data privacy use cases and implemented a Jira intake workflow for a 150+ case inventory.
