Erin Gammon
@eringammon
Dedicated customer service professional with extensive experience in various roles.
What I'm looking for
I am a dedicated customer service professional with over 15 years of experience in various roles, including customer service representative and supervisor. My journey began at Pizza Delight, where I learned the importance of teamwork and efficiency. I have since honed my skills in customer service across multiple industries, including logistics and government services.
Most recently, I worked at Hostopia as a Customer Service Professional and Supervisor, where I developed strong leadership skills and a commitment to providing exceptional service. I also gained valuable experience in payroll and procurement at Service Canada, which has further enhanced my organizational and administrative abilities. I am passionate about helping others and thrive in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Payroll and Procurement
Payroll Canada
Jan 2024 - Present (1 year 7 months)
Oversaw payroll operations and procurement activities, ensuring timely and accurate processing. Collaborated with various departments to streamline financial procedures.
Customer service representative
Service Canada
Oct 2023 - Jan 2024 (3 months)
Supported departmental operations through efficient administrative tasks. Assisted customer over the phone to apply for thw canadian dental plan
Customer Service Professional/Supervisor
Hostopia
Aug 2009 - Nov 2023 (14 years 3 months)
Provided customer service and supervised a team, ensuring high-quality support for clients. Managed customer escalations and trained new team members.
Customer Service Professional
Purolator Courier Contact Center
Jan 2006 - Dec 2008 (2 years 11 months)
Handled customer inquiries and provided professional support for courier services. Ensured timely resolution of customer concerns and maintained service quality.
Customer Service Representative
Help Desk Now Contact Center
Jan 2005 - Dec 2006 (1 year 11 months)
Provided customer service support, resolving inquiries and issues efficiently. Maintained a high level of customer satisfaction through effective communication.
Lobster Cleaner
O'Neils Fish Plant
Jan 2000 - Dec 2004 (4 years 11 months)
Cleaned and prepared lobster for processing, adhering to strict quality control guidelines. Contributed to the efficient operation of the processing plant.
Kitchen Assistant
Pizza Delight
Jan 1999 - Dec 2000 (1 year 11 months)
Responsible for washing dishes and maintaining kitchen cleanliness. Assisted with food preparation tasks, ensuring adherence to hygiene standards.
Education
Degrees, certifications, and relevant coursework
Majestany Institute
Esthetics Diploma, Esthetics
2003 - 2004
Obtained a diploma in Esthetics, covering various beauty treatments and skincare. Developed practical skills in the esthetics field.
Majestany Institute
Nail Technician, Nail Technology
2003 - 2004
Completed training and obtained certification as a Nail Technician. Specialized in nail care and artistic nail applications.
Brendas All Breed Dog grooming Academy
Professional Dog Grooming Certificate, Dog Grooming
1999 - 2000
Completed a professional dog grooming program. Gained skills in various grooming techniques and animal care.
James M Hill High School
High School Diploma, General Studies
1995 - 1999
Completed high school education and obtained a diploma. Focused on general studies to prepare for future endeavors.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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