Catalina Cifuentes
@catalinacifuentes
Dedicated Client Service Specialist with strong organizational skills.
CanadaWhat I'm looking for
I am a Client Service Specialist with a passion for delivering exceptional customer service and maintaining organized workflows. With extensive experience in various roles, including as a business owner and administrative assistant, I have honed my skills in client relationship management and effective communication. My commitment to exceeding client expectations drives my professional ethos.
Throughout my career, I have successfully managed multiple tasks while ensuring timely and accurate data entry. My experience spans from running a residential and commercial cleaning business to working in customer service roles across different industries. I pride myself on my ability to collaborate with team members and maintain a positive, professional demeanor in all interactions.
I am eager to leverage my skills and experience to contribute to a dynamic team, where I can continue to grow and make a meaningful impact on client satisfaction and organizational success.
Experience
Work history, roles, and key accomplishments
Owner
Residential & Commercial Cleaning Business
May 2019 - Present (7 years 2 months)
Managed a cleaning business providing thorough cleaning and sanitation for residential and commercial spaces. Focused on client satisfaction through responsive communication and maintaining a professional demeanor.
Data Entry Specialist
Canada Customs
Jan 2018 - Apr 2019 (1 year 3 months)
Accurately inputted data into Canada Customs databases, ensuring timely processing of customs-related information and supporting efficient operations.
Administrative Assistant
Family Services of Peel
Apr 2015 - Sep 2016 (1 year 5 months)
Provided exceptional customer service and managed multiple administrative tasks, including data input and project coordination, to support organizational efficiency.
Manager and Receptionist
Edessa Hair Salon and Spa
Jan 2013 - Jan 2014 (1 year)
Oversaw daily operations of the salon, providing comprehensive customer service and managing inventory control in a fast-paced environment.
Customer Service Representative
Davis & Henderson
Jan 2011 - Apr 2012 (1 year 3 months)
Handled inbound calls professionally, demonstrating extensive knowledge of student loan options and maintaining positive client relationships through effective conflict resolution.
Clinic Coordinator
Laser Cosmetics Clinic
Sep 2007 - May 2011 (3 years 8 months)
Delivered exceptional customer service and managed clinic operations, including training new employees and maintaining an organized workspace.
Education
Degrees, certifications, and relevant coursework
Brian J Fleming Catholic ALC
Co-op Program, Administration
2014 - 2016
Participated in the Administration Co-op Program, gaining practical experience in administrative tasks and customer service.
Iona Catholic Secondary School
Ontario Secondary School Diploma
2000 - 2000
Completed the Ontario Secondary School Diploma (OSSD) at Iona Catholic Secondary School.
Availability
Location
CanadaAuthorized to work in
Job categories
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