Open to opportunities

Erik Saputra

@eriksaputra

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Experienced Head of Operations with a decade in management roles.

Indonesia

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What I'm looking for

I seek a dynamic role where I can leverage my operational expertise to drive growth and enhance team performance in a collaborative environment.

With over 10 years of experience in key management roles across the hospitality and fitness industries, I have developed a strong foundation in operations, business development, and team leadership. My journey has taken me from Front Desk Supervisor to Head of Operations at Gold’s Gym Indonesia, where I currently lead initiatives to enhance operational efficiency and customer satisfaction.

Throughout my career, I have successfully reduced operational costs through strategic vendor negotiations and have been recognized as a PMS Champion Leader for Indonesia. My expertise lies in developing systematic procedures and measurable targets that empower teams to achieve their goals. I am passionate about mentoring young professionals in the hospitality industry, helping them to realize their potential and contribute to a brighter future.

Experience

Work history, roles, and key accomplishments

Current

Head of National Operation Manager

Current

Gold's Gym Indonesia

Mar 2023 - Present (2 years 4 months)

Successfully reduced operational costs by renegotiating with vendors and optimizing market composition. Responsible for the overall success of the company's target objectives for revenue and profit, ensuring guest satisfaction and product quality standards are met.

Leadership Marketing Teamwork Budgeting Cost Control Negotiation Business Development Strategic Planning Vendor Management

Hotel Operation Manager

TimorPlaza Hotel & Apartment

Oct 2016 - Present (8 years 9 months)

Managed hotel operations, setting targets and leading teams to achieve measurable effectiveness and efficiency. Responsible for managing the delivery of all client requirements, ensuring best yield and meeting budget KPIs.

Hotel Operations Project Management Budgeting Client Management Team Leadership Financial Analysis Strategic Planning Resource Management

Guest Service Manager

Somerset Grand Citra Jakarta

Jan 2015 - Present (10 years 6 months)

Motivated and encouraged staff to solve guest and associate-related concerns, communicating career opportunities to team leaders and associates. Provided leadership and management support to various departments including Housekeeping, Front Office, Food & Beverages, and Marketing.

Team Leadership Conflict Resolution Customer Service Hospitality Management Training Development

Duty Manager

Somerset

Apr 2012 - Present (13 years 3 months)

Managed all areas in accordance with brand standards to achieve a friendly atmosphere of superior customer service and product quality. Ensured a safe work environment by implementing and carrying through proper procedures.

Customer Service Quality Standard Operating Procedures Team Coordination Risk Management

Education

Degrees, certifications, and relevant coursework

Universitas Pendidikan Indonesia

Bachelor of Management Resort & Leisure, Management Resort & Leisure

Studied the fundamentals of management with a focus on resort and leisure operations. Gained knowledge in various aspects of the hospitality industry.