Baby Jenies
@babyjenies
Operations & Business Support professional with 12+ years of leadership experience. I bring strong expertise in team management, customer experience,
IndonesiaWhat I'm looking for
I've led business operations and people management for Fitness First and Celebrity Fitness, driving club growth, membership sales, personal training sales, retention, and customer experience.
As General Manager at Fitness First Kemang Village, I set club goals with department heads, managed budgets and P&L, and maintained performance across membership sales, collections, and conduct hours. Previously, I led multiple clubs as District Operations Manager, improving operational efficiency, service quality, productivity, revenue performance, and team accountability.
I bring 12+ years of experience in operations, sales, customer experience, coaching, and process improvement, and I’m seeking a remote opportunity to support business growth and operational excellence.
Experience
Work history, roles, and key accomplishments
General Manager
Fitness First Kemang Village
Oct 2021 - Present (4 years 10 months)
Drove year over year business growth while leading operations, strategic vision and long range planning. Set goals with Head of Departments and achieved budget targets for membership sales, personal training, and retention.
General Manager
Celebrity Fitness Pondok Indah
Jan 2018 - Dec 2020 (2 years 11 months)
Developed relationships with support office, mall management, tenants, suppliers, and corporate offices by promoting healthy lifestyle. Held daily and weekly meetings with department heads to overcome sales obstacles and maintain staff retention.
District Operations Manager
Celebrity Fitness
Dec 2014 - Dec 2017 (3 years)
Managed daily operations across multiple fitness clubs, ensuring service quality and operational standards. Monitored KPIs, membership growth, retention, and operational efficiency, and coached managers to strengthen leadership and performance.
Public Relation Intern
Hotel Bidakara Jakarta
May 2004 - Nov 2004 (6 months)
Internship in public relations, gaining experience in communication and media relations.
Education
Degrees, certifications, and relevant coursework
Sahid University
Bachelor, Public Relations
1999 - 2005
Pursued a Bachelor's degree in Public Relations, focusing on communication skills, public relations, and advertising.
London School of Public Relations
Course, Marketing Public Relations
2002 - 2003
Completed a Marketing Public Relations course covering marketing strategy, branding, and advertising.
LP3I
Course, Business Communication
2002 - 2002
Completed a Business Communication course covering the basics of business communication.
Interstudi
Course, Public Relations
2001 - 2001
Completed a Public Relations course focusing on publicity, media relations, and engagement.
Availability
Location
IndonesiaAuthorized to work in
Social media
Job categories
Skills
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