Erik Ponce

In 2023, I decided to step away from the traditional corporate environment and pursue a more hands-on and internationally focused path. Since then, I’ve lived and worked across Australia and New Zealand, gaining experience across construction / mining, hospitality, tourism, and the wine industry. These experiences have given me the opportunity to work in a variety of environments, develop practica

• Engage, Educate and Transform the way customers deliver better quality software to market faster than
ever before by educating them with Tricentis portfolio and best practices for their SDLC
• Building and maintaining relationships with key stakeholders, such as C-level executives, IT managers,
and business decision-makers by providing product demos and presentations to potential clients,
highli

• Responsible on qualifying and closing business opportunities within the State & Local segments by selling complete IT solutions to accounts in the West Mountains Region. As a trusted advisor to State & Local clients, I identify opportunities to leverage Dell’s complete technology offering which includes hardware, software, and services
• 2021 Combined Goal of 122.75% L4Q, Q2FY22 MB Top Shark Per

• 2020 Combined Goal of 148% L4Q during covid with average deal 30k bringing in 2-3M annually
• Managed the sales cycle from prospecting to closing calls with clients varying from self-employed business to C-Level Execs with 300+ employees.
• Knowledgeable in Dell’s full portfolio; including desktops, laptops, servers, services, and
financial options for small to medium businesses and know when to

• Develop rapport with customers and prospects to facilitate open discussion of our customers’
needs and how Ferguson can find solutions for those requests.
• Support the Outside Sales team by ensuring the delivery of personalized customer service through accurate order processing and up to date knowledge of the industry
• In charge of seeing orders procured from start to finish through the use of

• Locate errors accurately and make appropriate adjustments and corrections to deposit transaction
correspondence to ensure the accounts are balanced
• Process deposit transaction documents at the close of business daily
• Correspond with branch personnel and/or customer to resolve any balancing issues

• Work with Talent Acquisition area to enable the use of Applicant Tracking System for users and
applicants, while communicating the information with the department
• Assist walk-in patrons with new accounts, applications, and Offers/On-boarding
• Assist in report, file, and records maintenance as well as answering phone calls and emails
• Help Talent Acquisition using multiple channels to recruit

Provided valuable information on merchandise and help serve the need of our customers
Arranged planogram, new ads, special offers, and coordinated with team members about
new products and services offered

• Greet and Check in patrons and welcome then into the rec
• Checked in approximately 200 people per shift
• If patrons needed assistance with something they came to us for information
• Maintained and kept the facility clean

• Load trucks with the inventory chosen to be delivered to their location
• Worked in a warehouse environment and learned a lot about logistics and supply chain management

• Delivered assistance regarding computer setups, system maintenance, backup procedures,
hardware installations, software installations, and any other duties assigned by the supervisor
• Answered inquiries by clarifying desired information about the situation with a professional tone
• Installed, maintained and repaired telecommunications components to ensure the network is
functioning at peak eff

• Engaged customers using selling skills to build complex, connected solutions in a fast-paced, dynamic environment
• Maintain department’s merchandising and readiness to serve customers. Back up the sales team for phone and store pickup