At Applied Systems, I own the Communications product domain—SMS, email, push notifications, and print—for a B2B SaaS platform serving insurance agencies and brokerages. I lead feature delivery from discovery through release and helped streamline communication workflows for agency customers.
I spearheaded A2P 10DLC regulatory readiness, coordinating with legal, compliance, and vendor teams to reduce risk for customers in US markets. Earlier at Applied Systems, I supported product activation and customer onboarding, and identified recurring defects that were escalated for resolution.
