Lisa Snell
@lisasnell
Product Manager with 14+ years driving client onboarding and technical integrations in rebates and incentives.
United StatesWhat I'm looking for
I’m a Product Manager with 14+ years of experience supporting client onboarding, technical integrations, and client initiatives within the rebates and incentives industry. I’m known for translating business needs into clear technical requirements and for building the documentation that helps clients grow.
Across my roles, I’ve strengthened client relationships by delivering custom programs and websites that streamline incentive offer processes and improve the end customer experience. I also expand partnerships by adding lines of business—turning requirements work into measurable partnership value.
I lead cross-functional execution by interpreting business requirements into functional specifications, user stories, and acceptance criteria. I manage sprint backlogs and facilitate weekly client discussions to gather requirements, prioritize deliverables, and keep objectives aligned.
I bring a strong implementation and quality mindset—migrating 150 websites to AWS while maintaining uninterrupted service, leading domain onboarding and certificate renewals, and reducing validation time by 30%. I’m committed to continuous learning and contributing to high-performing, collaborative teams that improve processes and outcomes.
Experience
Work history, roles, and key accomplishments
Product Manager
BlackhawkNetwork
Oct 2023 - Mar 2026 (2 years 5 months)
Onboarded a top five client by delivering custom programs and websites that streamlined incentive offer processing and improved the end-customer experience. Developed functional specifications and user stories for 20 projects, prioritized sprint backlogs, and managed migration of 150 websites to AWS while reducing certificate renewal update completion time by 30%.
Technical Consultant II
BlackhawkNetwork
Oct 2018 - Oct 2023 (5 years)
Led client API integrations for a top 10 client to reduce data validation time by 30% and supported multiple lines of business. Researched enhancements, refined requirements through stakeholder interviews, and improved quality by developing test cases, running UAT, and helping reduce defect rates by 20%.
Business Systems Analyst III
Hawk Incentives
Nov 2015 - Oct 2018 (2 years 11 months)
Migrated 20+ clients to new platforms using comprehensive migration plans that achieved 100% requirements compliance. Standardized third-party data exchange processes and partnered with technical support to streamline ticket workflows, reducing issue resolution time by 10%.
Business Systems Analyst
Parago
Aug 2011 - Nov 2015 (4 years 3 months)
Implemented customized rebate programs for multiple clients, ensuring accurate setup and compliance, including for a major utility provider. Standardized documentation requirements across projects and redesigned an internal fulfillment workflow to reduce operational costs by 40%.
Education
Degrees, certifications, and relevant coursework
Metropolitan State University
Bachelor of Arts, Computer Information Systems
Earned a Bachelor of Arts in Computer Information Systems from Metropolitan State University.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Social media
Job categories
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