Looking for a job

Erika Manzione

@erikamanzione

Message

I build member engagement and strategic communications for national organizations and stakeholder communities.

United States

Message

What I'm looking for

I'm looking to support organizations through member engagement, strategic communications, stakeholder relationship-building, and multi-channel campaigns that connect people with meaningful programs and resources.

At NARUC, I support member services and multi-channel communications for commissioners, utility and industry representatives, and other stakeholders. I produce campaigns for more than 20,000 contacts, manage The Bulletin member newsletter, and support national conferences, policy meetings, and professional development programs.

I've also grown digital audiences and translated social listening into actionable communications strategy for organizations including Prosper Africa, the American Society of Anesthesiologists, and the European Climate Foundation. My background spans member engagement, social media analytics, event production, client reporting, and stakeholder communications.

Experience

Work history, roles, and key accomplishments

Communications and Operations Coordinator

NARUC

Aug 2023 - Aug 2026 (3 years)

Supported member services and developed multi-channel communications for conferences and programs. Produced targeted email campaigns and managed content for The Bulletin newsletter.

Mailchimp Content Development Communication Skills Stakeholder Engagement Project Management Social Media Branding Press Releases

Digital Marketing Specialist

Reingold

Feb 2022 - Mar 2023 (1 year 1 month)

Directed social listening and audience intelligence for high-profile clients, increasing Prosper Africa's digital audience by 50% in eight months. Cultivated client relationships through strategic reporting and campaign analysis.

Social Listening Audience Intelligence Digital Marketing Community Engagement Client Relations Reporting Content Calendar Campaign Analysis

Freelance Social Media Analyst

European Climate Foundation

Oct 2021 - Jan 2022 (3 months)

Analyzed social media conversations using Brandwatch to evaluate public sentiment on the Brazilian Amazon. Synthesized complex data into reports informing communications and stakeholder engagement strategies.

Brandwatch Social Media Analysis Data Analysis Reporting Communications Strategy

Social Media Analyst

ASenses

Jul 2017 - Nov 2017 (4 months)

Managed LG's national customer loyalty program, analyzing consumer behavior and sales trends. Oversaw communications with over 1,000 sellers, contributing to a 50% increase in program participation.

Social Media Analytics Consumer Behavior Analysis Customer Loyalty Communication Skills Program Management

Freelance Event Producer

Self-Employed

Sep 2015 - Nov 2017 (2 years 2 months)

Managed event operations for large-scale concerts and corporate events featuring internationally recognized artists. Coordinated experiential marketing events for brands like Cup Noodles and Stella Artois.

Event Management Logistics Vendor Management Production Stakeholder Communication Experiential Marketing

Communications and Social Media Specialist

Programaria

Jan 2016 - Dec 2016 (11 months)

Managed multi-channel communications and served as primary point of contact for students. Planned and coordinated educational workshops and events, ensuring successful execution.

Communication Skills Social Media Event Coordination Customer Service Scheduling Vendor Management

Social Media Intern

Riot

Aug 2015 - Nov 2015 (3 months)

Supported community management and customer engagement across social media platforms. Assisted in developing brand voice, social media strategies, and performance reports.

Social Media Community Management Customer Engagement Brand Voice Social Listening Competitive Analysis

Marketing and Business Intelligence Assistant

Lew'Lara/TBWA

Aug 2014 - Jul 2015 (11 months)

Conducted social media analytics and consumer research for global brands. Produced data-driven reports and presented executive reports on crisis communications and brand reputation.

Social Media Analytics Consumer Research Sprinklr Crimson Hexagon Google Analytics Reporting Dashboarding Crisis Communications