Erika Lathem
@erikalathem
I coordinate high-volume patient scheduling, referrals, insurance verification, and provider calendars.
United StatesWhat I'm looking for
I'm currently supporting the Physical Therapy Department at Health Partners Management Group, scheduling primary and specialty care appointments, maintaining provider calendars in MHS GENESIS, verifying eligibility through DEERS, and managing referrals and patient communications.
Previously, I coordinated high-volume schedules, procedures, authorizations, and EMR documentation at Integrated Dermatology of Tidewater and Jordan & Associates OB/GYN. I've managed complex physician, surgery, and pre-operative schedules while helping patients and providers navigate frequent changes with minimal disruption.
I bring a patient-focused approach shaped by healthcare administration and fast-paced customer service experience. As a native Spanish speaker, I also provide scheduling support for Spanish-speaking patients.
Experience
Work history, roles, and key accomplishments
Medical Appointment Clerk
Health Partners Management Group
May 2026 - Present (4 months)
Schedule, reschedule, and cancel appointments while maintaining provider calendars in MHS GENESIS. Verify patient eligibility, manage referrals, and support clinic operations.
Education
Degrees, certifications, and relevant coursework
Tallwood High School
High School Diploma, General Studies
Completed high school education, earning a diploma.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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