shouna sylvester

Managed all front-office activities to optimize facility workflows and patient management. Provided comprehensive administrative support to clinic and office managers, including new appointment, hospital consults, billing and collection. Addressed and responded to incoming/outgoing calls and correspondence.

Completed surgeon requests in coordination with materials manager and scheduled all patient post-op visits with radiology procedures. Communicated with patients and other facilities, working closely with physicians and staff to ensure cohesive patient care. Prepared clinical documentation for authorization on all vascular procedures from commercial insurance companies.

Administered medication per instructions and developed systems to ensure patients continued regime when alone. Assessed family and individual client needs, making appropriate referrals and recommendations. Maintained and updated program records on a regular basis.

Managed all front office activities to optimize facility work and patient management, providing comprehensive administrative support. Implemented EMR systems to automate patient records and trained new and existing staff on new computer systems. Identified and resolved billing complaints, answering questions from patients, clerical staff, and insurance staff.

Scheduled inpatient procedures appointments and managed patient data using a medical software program. Verified patient insurance information and prepared patient files, pulling charts for the next day. Ordered medical supplies and obtained patient’s vital signs, maintaining accurate patient records.

Completed coursework to become a Patient Care Technician, Certified Nursing Assistant (CNA), and EKG Technician.

Undertook studies in Criminal Justice, gaining foundational knowledge in the field.

Obtained certification as a Billing and Coding Specialist and Administrative professional.

Completed secondary education.