Open to opportunities

Eric Rivlin

@ericrivlin

Message

Technical writer transitioning from HR with 5+ years creating clear SOPs.

United States

Message

What I'm looking for

I seek a role crafting clear, user-focused documentation where I can improve processes, support knowledge sharing, and advance technical writing skills.

I am a detail-oriented technical writer transitioning from HR and customer service with over five years of experience creating SOPs, user instructions, and searchable knowledge-base content.

At Philips North America I produced instructional documents, standardized email templates, and managed HR document distribution to improve accessibility and consistency.

Previously at HCA Healthcare I developed user instructions for HR platforms, maintained troubleshooting documentation, and analyzed payroll discrepancies while ensuring clear, compliant reporting.

I combine formal training in technical writing with hands-on skills in plain language writing, copyediting, basic SEO, and tools like Microsoft Office, WordPress, and Snagit to simplify complex systems into accessible guides.

Experience

Work history, roles, and key accomplishments

People Advisor

Philips North America

May 2024 - Jul 2025 (1 year 2 months)

Created instructional documents and SOPs with visuals and step-by-step guides to simplify HR processes, built a searchable knowledge base, and managed distribution to improve document accessibility and consistency.

SOPs User Guides Workday Documentation Management Snagit Knowledge Base Technical Troubleshooting Microsoft Office

Customer Service Representative

HCA Healthcare

Aug 2019 - Apr 2024 (4 years 8 months)

Developed user instructions and troubleshooting documentation for HR platforms (payroll, benefits, onboarding), edited standardized reports for compliance, and documented resolution steps for payroll discrepancies.

Troubleshooting Payroll Analysis Onboarding

Writer / Editorial Intern

ComicsVerse

Jan 2017 - Oct 2019 (2 years 9 months)

Wrote and edited analyses and reviews for a high-traffic pop-culture site, applied SEO best practices to increase visibility, and collaborated with editorial teams to maintain standards.

Writing SEO WordPress Content Editing

Education

Degrees, certifications, and relevant coursework

Coursera

Certificate, Technical Writing

2025 - 2025

Completed the Introduction to Technical Writing course to gain foundational skills in technical documentation and structured writing.

Susquehanna University

Bachelor of Arts, Sociology

Grade: GPA: 3.6 (Cum Laude)

Activities and societies: Relevant coursework: Quantitative and qualitative research, gender studies, marketing.

Completed a Bachelor of Arts in Sociology with a minor in Film Studies, graduating cum laude and focusing on quantitative and qualitative research, gender studies, and marketing.