Patty Pruitt
@pattypruitt
Technical Writer and Support Manager with expertise in content management and HR.
What I'm looking for
As a seasoned Technical Writer and Support Manager, I bring a unique blend of technical expertise and HR acumen to the table. With over two decades of experience in the industry, I have honed my skills in content management, user documentation, and technical support leadership. My expertise in developing user manuals, online help systems, and training materials has earned me a strong reputation as a Technical Writer and Documentation Specialist.
In my previous roles, I have successfully led technical documentation projects, simplifying complex processes into accessible, user-friendly manuals. I have also managed and updated extensive documentation libraries, aligning materials with company standards and industry best practices. Additionally, I have implemented process improvements, established new ticketing systems, and provided senior-level technical support for imaging software solutions.
As an HR and Office Manager, I have directed office operations, including accounts payable/receivable, payroll administration, and all HR functions. I have managed HR and office management processes with meticulous attention to detail, ensuring precise financial and HR documentation. I have also promoted a collaborative work culture by coordinating cross-functional teams to support organizational objectives.
Experience
Work history, roles, and key accomplishments
Senior Technical Writer
MHC Software
Jan 2020 - Aug 2023 (3 years 7 months)
Created, maintained, and published end-user documentation for several distinct product lines, ensuring clarity and ease of use. Led end-to-end documentation initiatives, delivering clear and concise content for complex technical processes across multiple platforms.
Technical Writer / Technical Support Manager
Vanguard Systems, Inc.
Jan 2010 - Jan 2020 (10 years)
Led the technical support team, implemented process improvements, and established a new ticketing system, reducing resolution times and increasing customer satisfaction. Designed and conducted in-depth training programs for support staff, improving technical skills, and fostering enhanced problem-solving capabilities.
Office Manager / HR Manager
Vanguard Systems, Inc.
Dec 1997 - Jan 2010 (12 years 1 month)
Directed office operations, including accounts payable/receivable, payroll administration, and all HR functions. Managed HR and office management processes, including benefits administration, payroll, and financial records, with meticulous attention to detail.
Education
Degrees, certifications, and relevant coursework
Patty hasn't added their education
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