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Patty Pruitt

@pattypruitt

Technical Writer and Support Manager with expertise in content management and HR.

United States
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What I'm looking for

Seeking a challenging role that leverages my technical writing and HR expertise to drive business growth and success.

As a seasoned Technical Writer and Support Manager, I bring a unique blend of technical expertise and HR acumen to the table. With over two decades of experience in the industry, I have honed my skills in content management, user documentation, and technical support leadership. My expertise in developing user manuals, online help systems, and training materials has earned me a strong reputation as a Technical Writer and Documentation Specialist.

In my previous roles, I have successfully led technical documentation projects, simplifying complex processes into accessible, user-friendly manuals. I have also managed and updated extensive documentation libraries, aligning materials with company standards and industry best practices. Additionally, I have implemented process improvements, established new ticketing systems, and provided senior-level technical support for imaging software solutions.

As an HR and Office Manager, I have directed office operations, including accounts payable/receivable, payroll administration, and all HR functions. I have managed HR and office management processes with meticulous attention to detail, ensuring precise financial and HR documentation. I have also promoted a collaborative work culture by coordinating cross-functional teams to support organizational objectives.

Experience

Work history, roles, and key accomplishments

MS

Senior Technical Writer

MHC Software

Jan 2020 - Aug 2023 (3 years 7 months)

Created, maintained, and published end-user documentation for several distinct product lines, ensuring clarity and ease of use. Led end-to-end documentation initiatives, delivering clear and concise content for complex technical processes across multiple platforms.

VI

Technical Writer / Technical Support Manager

Vanguard Systems, Inc.

Jan 2010 - Jan 2020 (10 years)

Led the technical support team, implemented process improvements, and established a new ticketing system, reducing resolution times and increasing customer satisfaction. Designed and conducted in-depth training programs for support staff, improving technical skills, and fostering enhanced problem-solving capabilities.

Education

Degrees, certifications, and relevant coursework

Patty hasn't added their education

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Tech stack

Software and tools used professionally

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