Open to opportunities

Daud Durrani

@dauddurrani

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Technical operations leader with 10+ years in IT support, repair, and KPI-driven performance management.

United States

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What I'm looking for

I seek roles combining hands-on technical support and operations leadership where I can drive process improvements, mentor teams, and improve customer outcomes.

I am a technical and operations professional with over 10 years of combined experience in IT systems, technical repair, and KPI-driven performance management. I specialize in troubleshooting Windows-based environments, Active Directory administration, hardware diagnostics, and process improvement.

Throughout my career I have led teams and driven measurable results — from ranking in the top estimators at Classic Collision to reducing vehicle repair turnaround times as a Parts Manager. I consistently meet CSI and gross profit targets while mentoring peers on KPI performance.

My technical background includes Microsoft Active Directory, Windows Server, VMware, SQL Server, CCTV networking, custom PC builds, and malware/boot sector repair. I have hands-on experience across multiple Windows and some Linux environments, and I’ve delivered technical consultations for networking and AV systems.

I bring a customer-focused approach, strong leadership, and proven process optimization skills to roles in IT, technical support, or electronics-focused operations. I am driven to apply my blend of technical expertise and operational management to improve efficiency and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Collision Estimator

Current

Classic Collision

Jun 2025 - Present (4 months)

Ranked #4 of ~41 estimators in Q2 2025 and consistently top 10 company-wide; maintained a 44% gross profit margin and met CSI and GP% goals each month since hire.

Customer Service

Parts Manager

Eastex Collision

Sep 2023 - Jun 2025 (1 year 9 months)

Reduced average vehicle repair turnaround from 2.5 months to 1 month by improving parts flow and vendor management while supporting estimators and technicians with inventory accuracy.

Inventory Management Vendor Management Workflow Optimization KPI Tracking

Service Advisor

Caliber Collision

Jul 2021 - Sep 2023 (2 years 2 months)

Elevated shop to #2 Progressive Insurance performance out of 25 locations, maintained a 12-day keys-to-keys cycle time, and mentored estimators on KPI performance and customer engagement.

Customer Service KPI Analysis Mentoring Performance Improvement

Senior Repair Agent

Geek Squad - Best Buy

Jan 2009 - Dec 2016 (7 years 11 months)

Diagnosed and repaired PCs, laptops, and servers in a high-volume environment, led the district in fastest turnaround times, trained agents, and delivered networking and CCTV solutions.

Networking Customer Support Technical Training

Computer Repair Technician

Self-Employed

Jan 2007 - Jan 2009 (2 years)

Built and repaired custom PCs and provided networking solutions for consumers and small businesses while training junior technicians in diagnostics and troubleshooting.

Networking Technical Training