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Eric Graham

@ericgraham1

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Sales engineering director at NetOp building Cisco CML demos for network observability and AI-driven workflows.

United States

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At NetOp, I was hired as the first Sales Engineer to build and scale the pre-sales engineering function. I designed the onboarding program and deployed Cisco CML demo environments for network observability, telemetry, and AI-driven operational workflows.

At ElastiFlow, I helped close four of the five largest accounts, totaling $1.5M ARR. I also created the solutions architect POC process and onboarding documents, and developed scripts that reduced POC startup from hours to minutes.

Across roles at LiveAction, Kentik Technologies, Inc., and Imply Data, Inc., I supported customer demonstrations, proof of concepts, and technical sales. Earlier, at Allot Communications, I managed a team of six engineers and contributed to major network analytics and deployment projects.

Experience

Work history, roles, and key accomplishments

Current

Director of Sales Engineer

Current

NetOp

Apr 2026 - Present (6 months)

First Sales Engineer hired to build and scale the pre-sales engineering function for a growing observability and network intelligence organization. Designed and implemented the Sales Engineering onboarding program and architected scalable demo environments using Cisco CML.

Cisco Modeling Labs (CML)Network Observability Telemetry AI Driven Operations Pre Sales Engineering Technical Enablement Solutions Architect Customer Engagement Proof of Concept Demo Development Thought Leadership Technical Writer

Senior Sales Engineer

StreamNative

Oct 2025 - Jan 2026 (3 months)

Completed Pulsar Development and Operations training and developed 6 demos highlighting StreamNative's Cloud services. Automated operations training cloud deployment in AWS using Terraform and updated the SE homepage intranet.

Apache Pulsar AWS Terraform Cloud Services Demo Development Automation Intranet Management

Senior Solutions Architect

ElastiFlow

Sep 2023 - Sep 2025 (2 years)

Second SA hired; responsible for closing 4 out of 5 largest accounts: RBC, Swift, ISS and AHEAD ($1.5M ARR total). Created POC process and onboarding documents for SA team and developed shared demo environment in Azure including Elasticsearch and Kibana.

Elasticsearch Kibana Azure Python IPFIX NetFlow PoC Development Technical Writer Network Observability Big Data

Senior Sales Engineer

LiveAction

Nov 2021 - Jun 2023 (1 year 7 months)

Lead Sales Engineer for ThreatEye SaaS-based NDR. Designed and maintained ThreatEye SE demo environment in AWS and created customer POC processes and installation guides, reducing POC time by days.

AWS ThreatEye NDR PoC Development WalkMe CrowdStrike Falcon EDR Technical Documentation

Senior Solutions Engineer

Kentik Technologies, Inc.

Jan 2021 - Nov 2021 (10 months)

Lead sales engineer for Kronos, IronMountain, MLB, and McGraw Hill accounts ($1.2M). Managed customer relationships throughout complete sales lifecycle and created and led pre-sales demonstrations, POC support, and technical presentations.

Network Observability Pre Sales Point Of Contact (POC) Support Technical Presentations Customer Relationship Management Cloud Practitioner Certification

Senior Solutions Engineer

Imply Data, Inc.

Aug 2018 - Jan 2021 (2 years 5 months)

Second SE hired, helped grow east coast business to $2M ARR. Major accounts included Visa, IBM, McKinsey, Outbrain, Xandr, and Verisign. Public speaking at 2019 Confluent Users Conference (NYC and London).

Streaming Analytics Telemetry Public Speaking Technical Writer Big Data

Solutions Engineer

Kentik Technologies Inc.

Mar 2015 - Aug 2018 (3 years 5 months)

First SE hired, grew east coast business from $0 to $3M ARR. Key accounts included Outbrain, Bloomberg, GTT, AppNexus, MediaMath, IAS, Forcepoint. Led demonstrations, POC support, presentations, and RFI/RFP responses.

Network Observability Pre Sales Point Of Contact (POC) Support Presentation Skills RFP RFI Customer Relationship Management

Director Systems Engineering

Allot Communications

Jun 2009 - Mar 2015 (5 years 9 months)

Technical lead for VZW LTE/CDMA analytics POC ($20M project, $2M quota). Successful MetroPCS $4M 3G EVDO CDMA PCEF sales win and deployment. Managed SE staff of six highly skilled engineers across Americas.

Deep Packet Inspection PoC Development Team Management Sales Engineering LTE CDMA GSM PCEF

Director Of Sales

Endace USA

Jun 2008 - Apr 2009 (10 months)

Personally responsible for $1.1M in revenue. Coached and motivated staff to exceed aggressive sales goals.

Sales Management Revenue Growth Coaching Motivation

Senior Systems Engineer

Foundry Networks

Oct 2007 - Jun 2008 (8 months)

Technical lead for over $8M in revenue. Managed Level 3 and Global Crossing accounts.

Network Routing Switching Account Management Technical Leadership

Director Of Systems Engineering, Americas

Endace USA

Aug 2005 - Sep 2007 (2 years 1 month)

Led Sprint CALEA project ($3.5M - largest win in company history). Exceeded quota by 30% in Q4/05. Promoted to Director of Systems Engineering for North America.

Packet Captures Project Leadership Sales Engineering CALEA