Eric Doms

Collaborating with stakeholders to identify and prioritize business needs for value-added services and point of sale, analyzing processes, and designing solutions to enhance customer experience and operational efficiency.

Conducted comprehensive assessments of business processes related to internal loss data management, defined business requirements, and designed a robust internal database solution.

Designed and executed a layby product roadmap, achieving significant increases in customer engagement and revenue, and led the development and launch of an in-store terminal.

Investigated and developed business process approaches to minimize distribution centre disruptions, documented AS-IS and TO-BE processes, and led User Acceptance Testing.

Provided technical and business analysis for POS and Service Systems, analyzed fiscal legislation environments, and led the upgrade of the POS system.

Documented AS-IS processes for billing and settlement, developed Business Requirement Documents, and ensured compliance with POPIA for TO-BE processes.

Conducted technical and functional analysis for VAS products, provided solution proposals, and implemented key projects including ReconAssist and Hello Paisa.

Developed business process frameworks and documents, designed AS-IS and TO-BE processes, and delivered key projects including Profit Centre Collapse and B2B Debtors.

Conducted strategic treasury requirements discussions, consolidated group forecasts, and provided variance analysis across multiple African countries.

Managed Oracle Hyperion Enterprise applications, performed monthly reporting and consolidation, and led the upgrade of the Hyperion financial management instance.

Led the SAP BPC implementation for the Energy Lubricants Business, conducted monthly financial consolidation, and provided financial analysis and support.

Consolidated financial information from the UK to the US through SAP BW implementation, ensured GAAP compliance, and prepared VAT returns.

Managed a team of 12 employees, prepared weekly and monthly reporting schedules, and investigated fraudulent payment transactions.

Designed and implemented a new accounting system to support rapid company growth and meet updated accounting compliance requirements.

Led the upgrade of the existing financial accounting system to adhere to statutory compliance of the company restructure.

Grade: Distinction

Completed a course in Business Systems Analysis with distinction at the University of Cape Town in 2015.

Completed a course in Investment Management at the University of Cape Town in 2015.

Earned a Bachelor of Commerce in Management Accounting from the University of Stellenbosch in 2001.

Completed matriculation at Diocesan College (Bishops) in 1997.