Letang Phakalane

Facilitated requirements elicitation and stakeholder management, translating business needs into technical specifications. Documented functional specifications, managed epics and user stories, and directed UAT and regression testing.

Led business process improvement initiatives and systems integration for network monitoring platforms. Maintained 99.9% uptime and mentored junior team members.

Designed functional specifications for an executive dashboard and optimized data reporting processes. Coordinated systems monitoring and disaster recovery for critical banking applications.

Adapted a reconciliation tool to meet regulatory requirements and conducted IT audits for clients. Contributed to a data warehouse migration initiative.

Completed the Certificate Programme in Business Analysis (CPBA) in 2019.

Bachelor of Commerce with majors in Information Systems and Human Resource Management, completed in 2008.

Completed secondary education (Matric) in 2004.