Nenad Misic
@nenadmisic
MBA graduate Business Analysis & Solutions Manager driving strategic digital solutions.
What I'm looking for
I am an MBA-qualified Business Analysis & Solutions Manager with extensive experience in financial services and consulting, focused on aligning technology with strategic objectives.
I have led end-to-end business analysis initiatives, managed vendor delivery, and driven process optimisation and operational excellence across enterprise platforms.
My work includes delivering and enhancing the Business Services Console for a major banking group, remodelling SLA processes, compiling API-to-work-item alignments, and championing innovations across commercial segments.
I collaborate closely with cross-functional teams, govern scalable solution architectures, and consistently deliver measurable business value through effective stakeholder engagement, change management, and pragmatic solution design.
Experience
Work history, roles, and key accomplishments
Business Analysis & Solutions Manager
FirstRand
Nov 2025 - Present (3 months)
Delivering and managing the Business Services Console for the FirstRand group, driving new features, remodelling SLA processes to enable API-level consumption measurement, and overseeing vendor development and testing to ensure smooth feature delivery.
Business Analyst
First National Bank
Jan 2021 - Dec 2022 (1 year 11 months)
Captured requirements and produced BRS/FRS and data gap analysis for the CVEM project on the Core Banking platform, coordinated UI input and prioritized MVP deliverables while managing stakeholder expectations.
Business Solutions Strategist
First National Bank
Aug 2018 - Oct 2022 (4 years 2 months)
Drove process and service innovations across the Commercial segment, led change management and implementation of efficiencies across helpdesks, and acted as records manager to ensure regulatory and governance compliance.
Business Analyst
First National Bank
Jan 2018 - Dec 2021 (3 years 11 months)
Supported Central Finance by updating process control data, automating testing tasks, championing FAS process updates, and acting as testing architect to implement testing policies and reporting improvements.
Business Analyst / Product Manager
Mediro-ICT
Jan 2017 - Dec 2018 (1 year 11 months)
Analysed and redesigned target operating models, gathered requirements and formulated improvements for FNB Finance International, and transitioned into product management for testing tool automation.
Education
Degrees, certifications, and relevant coursework
Milpark Education
Post Graduate Diploma in Business Administration, Business Administration
2015 - 2016
Postgraduate Diploma in Business Administration from Milpark Education completed between 2015 and 2016.
Monash South Africa
Bachelor of Business Systems, Business Systems
2009 - 2014
Activities and societies: Worked on business services, API alignment and SLA process remodelling as part of professional experience.
Bachelor of Business Systems completed at Monash South Africa with focus on business systems and solutions delivery.
Milpark Education
Master of Business Administration, Business Administration
Masters in Business Administration from Milpark Education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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