Nenad Misic

Delivering and managing the Business Services Console for the FirstRand group, driving new features, remodelling SLA processes to enable API-level consumption measurement, and overseeing vendor development and testing to ensure smooth feature delivery.

Captured requirements and produced BRS/FRS and data gap analysis for the CVEM project on the Core Banking platform, coordinated UI input and prioritized MVP deliverables while managing stakeholder expectations.

Drove process and service innovations across the Commercial segment, led change management and implementation of efficiencies across helpdesks, and acted as records manager to ensure regulatory and governance compliance.

Supported Central Finance by updating process control data, automating testing tasks, championing FAS process updates, and acting as testing architect to implement testing policies and reporting improvements.

Analysed and redesigned target operating models, gathered requirements and formulated improvements for FNB Finance International, and transitioned into product management for testing tool automation.

Postgraduate Diploma in Business Administration from Milpark Education completed between 2015 and 2016.

Activities and societies: Worked on business services, API alignment and SLA process remodelling as part of professional experience.

Bachelor of Business Systems completed at Monash South Africa with focus on business systems and solutions delivery.

Masters in Business Administration from Milpark Education.