Corey J
@coreyj
Customer-focused operations leader driving efficiency and client retention.
What I'm looking for
I am an operations and customer-service leader with hands-on experience managing teams across retail, logistics, and financial services. I have led small teams to improve workflows, implemented process improvements, and maintained compliance with regulatory standards.
My background includes recruiting and retaining high-value clients for theatrical and television customers, managing day-to-day operations and HR/bookkeeping tasks remotely, and delivering high-quality support to clients in a high-volume bank call center.
I combine strong communication, training, and analytical skills with practical experience in data handling, SOP implementation, and workforce forecasting to boost productivity and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Assistant Manager
Times Turn Around
Jan 2025 - Aug 2025 (7 months)
Led a team of 3 staff members, improving operational efficiency and reducing workflow bottlenecks through process improvements and staff training.
Provided high-level customer service to high-value clients managing portfolios worth over $10M, handling 50+ inbound calls daily and ensuring compliance with internal and regulatory policies.
Manager
Lux-A-Rama Cleaners
Jul 2020 - Mar 2023 (2 years 8 months)
Oversaw a team of 6, recruited and retained high-value clients including Broadway productions, led employee training, and handled remote bookkeeping and HR functions.
Warehouse Lead
Amazon Sort Center CLT
Oct 2016 - Jul 2020 (3 years 9 months)
Led material handling and team training, implemented procedures to preserve data integrity and system availability, and forecasted manpower to meet daily workload targets.
Education
Degrees, certifications, and relevant coursework
Capella University
Bachelor of Science, Business
Bachelor of Science in Business completed in March 2022 with coursework and skills in communication, customer service, leadership, and HR-related topics.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Corey?
You can contact Corey and 90k+ other talented remote workers on Himalayas.
Message CoreyFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
