Open to opportunities

Corey J

@coreyj

Message

Customer-focused operations leader driving efficiency and client retention.

United States

Message

What I'm looking for

I am seeking a hands-on operations or customer-facing management role where I can improve processes, train teams, and support high-value clients while growing into broader leadership responsibilities.

I am an operations and customer-service leader with hands-on experience managing teams across retail, logistics, and financial services. I have led small teams to improve workflows, implemented process improvements, and maintained compliance with regulatory standards.

My background includes recruiting and retaining high-value clients for theatrical and television customers, managing day-to-day operations and HR/bookkeeping tasks remotely, and delivering high-quality support to clients in a high-volume bank call center.

I combine strong communication, training, and analytical skills with practical experience in data handling, SOP implementation, and workforce forecasting to boost productivity and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Assistant Manager

Times Turn Around

Jan 2025 - Aug 2025 (7 months)

Led a team of 3 staff members, improving operational efficiency and reducing workflow bottlenecks through process improvements and staff training.

Team Leadership Process Improvement Staff Training Workflow Optimization Customer Service Operations Management

Customer Service Representative

Wells Fargo

Apr 2023 - Jan 2024 (9 months)

Provided high-level customer service to high-value clients managing portfolios worth over $10M, handling 50+ inbound calls daily and ensuring compliance with internal and regulatory policies.

Customer Service Call Center Operations Compliance Salesforce Communication

Manager

Lux-A-Rama Cleaners

Jul 2020 - Mar 2023 (2 years 8 months)

Oversaw a team of 6, recruited and retained high-value clients including Broadway productions, led employee training, and handled remote bookkeeping and HR functions.

Team Management Client Acquisition Bookkeeping HR & Administration Customer Relationship Management

Warehouse Lead

Amazon Sort Center CLT

Oct 2016 - Jul 2020 (3 years 9 months)

Led material handling and team training, implemented procedures to preserve data integrity and system availability, and forecasted manpower to meet daily workload targets.

Warehouse operations Training Data Entry Forecasting

Education

Degrees, certifications, and relevant coursework

Capella University

Bachelor of Science, Business

Bachelor of Science in Business completed in March 2022 with coursework and skills in communication, customer service, leadership, and HR-related topics.