Charise Bowman

Supported operations inspections by processing stages of the inspection process via Microsoft Teams, recording data for internal analysis, and communicating with operations and customers. Resolved inquiries and used logical, professional problem-solving with limited supervision.

Led daily operations by assisting with pre-shift communication meetings and coaching and training employees on the sortation process. Produced daily productivity documentation and handled issues independently with a professional mindset.

Provided remote customer support by processing orders, returns, and exchanges, and responding to customer inquiries via email, chat, or phone. Maintained accurate customer and order records and collaborated with other departments to ensure customer satisfaction.

Performed quality assurance by identifying sort and quality issues and coordinating quality production across sorting, encoding, receiving, loading/unloading, and staging. Upheld safety and compliance requirements including GMP/cGMP and documented daily quality reporting.

Trained new hires by coordinating a safety-focused loading and unloading training school, including service and production standards. Conducted follow-ups after onboarding and provided coaching and feedback to material handlers to improve performance.

Supported HR operations by pre-screening candidates, conducting initial interviews, and performing the pre-employment screening process. Managed new hire orientation, maintained personnel files and performance reviews, and prepared employee status and document updates including name badges and salary changes.

Completed a certificate in Licensed Vocational Nursing in 1999.