Erica Willimas leslie
@ericawillimasleslie
Customer service leader and small business owner focused on exceptional client experiences.
JamaicaWhat I'm looking for
I am a customer service professional and small business owner with over 10 years of experience delivering high-quality support across retail and service environments. I manage daily operations, POS transactions, inventory, and staff while maintaining strong client relationships and repeat business.
I have managed multiple retail locations and provided front-line support for a funeral home, achieving high first-contact resolution and consistently improving customer satisfaction. My strengths include complaint resolution, multitasking, administrative support, and clear communication across phone, email, and in-person channels.
I hold NCTVET certificates in Computer Skills and Receptionist Training and CSEC credentials that support my practical experience. I bring a compassionate, service-oriented approach and a proven track record of reliable, independent performance that helps businesses run smoothly and retain customers.
Experience
Work history, roles, and key accomplishments
Customer Service Manager
Cross 4 Way Mini Mart & Farm Supplies
Jan 2019 - Jan 2025 (6 years)
Managed daily store operations, processed POS transactions, maintained inventory and sales records, and resolved customer issues to improve satisfaction and repeat business.
Retail Operations Manager
Cross 4 Way Hardware
Jan 2019 - Jan 2025 (6 years)
Oversaw daily hardware store operations, advised customers on product selection, maintained accurate inventory records, and achieved a 97% first-contact resolution rate for product inquiries.
Retail Sales Manager
Cross 4 Way Boutique
Jan 2019 - Jan 2025 (6 years)
Managed day-to-day boutique operations, provided personalized customer service and styling recommendations, processed sales, and maintained store presentation to drive repeat customers.
Customer Service Representative
Robinson Davis and Company
Jan 2008 - Jan 2010 (2 years)
Handled front desk operations, answered and routed calls, scheduled appointments, and assisted clients with GCT filing information and general administrative inquiries.
Customer Service Representative
Allison's Day Spa
Jan 2005 - Jan 2008 (3 years)
Managed front desk operations, scheduled spa appointments, promoted services, and processed payments while maintaining accurate transaction records.
Education
Degrees, certifications, and relevant coursework
Caribbean Secondary Education Certificate (CSEC / CXC)
Caribbean Secondary Education Certificate, Secondary Education
Completed CSEC subjects including English Language (Grade 2), Business (Grade 3), Principles of Accounting (Grade 3), and Mathematics (Grade 4).
NCTVET (National Council on Technical and Vocational Education and Training)
Certificate, Computer Skills / Receptionist Training
Completed vocational certificates in Computer Skills and Receptionist Training through NCTVET.
Availability
Location
JamaicaAuthorized to work in
Job categories
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