Open to opportunities

Ren Lowe

@renlowe

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Results-driven manager with expertise in customer service leadership.

Jamaica

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What I'm looking for

I am seeking a role in a dynamic environment that values customer satisfaction and team collaboration.

I am a results-driven manager with over four years of leadership experience in customer service. My background includes roles as an Assistant Store Manager and Store Manager, where I honed my skills in team development, operational efficiency, and delivering exceptional customer experiences. I believe that my skills, abilities, and positive attitude towards work ensure that I enhance the operations of any business and bring it closer to overall success.

In my current role at Better Bathrooms and Beyond, I manage daily responsibilities across various teams, ensuring smooth operations and high-quality customer service. My experience also includes implementing cost-saving measures and improving customer satisfaction through staff training. I take pride in my ability to resolve customer complaints with empathy, which has resulted in increased loyalty and repeat business.

With a strong foundation in bookkeeping and strategic thinking, I am adept at managing financial tasks and streamlining processes. I am now looking to leverage my experience in a new role that allows me to continue developing my skills while contributing to a dynamic team focused on delivering outstanding customer service.

Experience

Work history, roles, and key accomplishments

Current

Assistant Store Manager

Current

Better Bathrooms and Beyond

Mar 2025 - Present (4 months)

Managed daily operations for sales, warehouse, and supervisor teams. Performed various bookkeeping tasks including GCT filings, payroll, and payment management. Oversaw employee scheduling, order processing, and maintained showroom appearance.

Customer Service Management Bookkeeping Team Building Operations Order Processing Problem Solving Quickbooks Online

Store Manager

Techtron Live Limited

Oct 2020 - Mar 2025 (4 years 5 months)

Increased store profitability through cost-saving measures and efficient inventory management strategies. Improved customer satisfaction via staff training and managed daily operations for a safe environment. Streamlined purchasing processes and negotiated with vendors for better terms.

Management Inventory Management Customer Satisfaction Staff Training Operations Management Purchasing

Customer Service Representative

A Big Salad

Apr 2019 - Oct 2020 (1 year 6 months)

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Assisted customers with website navigation and online orders, improving overall user experience.

Customer Service Customer Satisfaction User Experience Product Knowledge Team Collaboration

Customer Service Representative

BC Global Services

Oct 2018 - Apr 2019 (6 months)

Set appointments for the sales team with pre-approved prospective customers for insurance policies. Performed customer service activities, responding to queries from new or existing customers. Consistently achieved weekly targets and complied with monthly KPIs.

Appointment Setting Customer Service Sales Support KPIs

Customer Service Representative

World Wide BPO

Jul 2018 - Oct 2018 (3 months)

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Assisted customers in navigating company websites and placing online orders, improving overall user experience. Collaborated with team members to develop best practices for consistent customer service delivery.

Customer Service User Experience Team Collaboration