At Morehouse School of Medicine, I support Salesforce Education Cloud implementation and adoption, including business-process review, training coordination, data governance, and reporting requirements. I also led constituent-data reconciliation for a Georgia reporting initiative, improving record matching from approximately 60% to 99%.
I authored Project Legacy, an operational playbook that captures institutional knowledge and standardizes signature-event planning. I also managed event operations and developed improvements to registration workflows, check-in, and stewardship-data handoffs.
At Spruced Beauty Co., I advised small-business owners on operational strategy and implemented inventory and production workflows in Shopify. I designed a ClickUp scheduling and workflow system that supported a 50%+ increase in sales.
Earlier, I led the transition from in-person to digital operations at Victory Church ATL and managed weekly media production. At Wellstar Health System, I led Microsoft Teams and Smartsheet implementation and change adoption, and managed a departmental budget of $100K+.
