At Georgia Department of Public Health – North GA Health District 1-2, I led a Workday ERP implementation replacing manual HR, Payroll, and Finance processes across six Georgia counties. I managed the project lifecycle through a successful Go-Live and coordinated training and onsite user labs to support adoption.
At Verizon Connect, I directed global enhancement and process improvement projects across North America, EMEA, and APAC. My initiatives delivered $480K in annual savings, including an Auto Contract Renewal CRM implementation that prevented $380K in lost revenue.
At Verizon Business, I supported Morgan Stanley through financial governance and delivery oversight, and managed contractual commitments for enterprise and government accounts. I contributed to a Billing Root Cause Remedy Project that achieved a 100% resolution rate and helped reduce accounts receivable aging by $2M.
