Erica Kwapong

Provides full-cycle recruiting for technical and C-suite roles across AMER/EMEA/LATAM/APAC, optimizes interview scheduling to accelerate time-to-hire, and manages the Global Summer Internship Program and ESG-focused recruitment events.

Executed HR operational functions including onboarding, timekeeping, new hire paperwork, and schedule maintenance while managing communications and secure cash handling processes.

Supported high-volume technical recruiting by sourcing for 40+ projects, managing 45+ weekly interviews and full-cycle logistics, and reporting on KPIs like time-to-fill to drive data-informed hiring improvements.

Led candidate pre-qualification and point-of-contact for drivers, created a logistics driver database, organized weekly team meetings, and managed assignments for 10 recruitment trainees.

Built candidate trackers and supported high-volume scheduling for phone screens, panels, and technical interviews while partnering with sales hiring managers and HRBPs to streamline the recruiting process.

Contributed to SOP development and automation, collaborated cross-functionally to solve operational challenges, supported the beverage vertical moving 13,063 loads in 2019, and managed five junior coordinators.

Completed the Google Cybersecurity course covering foundational cybersecurity principles, tools, and best practices.

Completed a Bachelor of Arts in Communication with a minor in African American Studies, focusing on media and interpersonal communication coursework.