Erica Johnson

At TEKsystems, I addressed customer complaints, provided technical assistance with password resets and login challenges, and responded to inquiries by phone, email, and chat.

I used de-escalation techniques to manage complex situations, maintained records of customer interactions and feedback, and identified upselling opportunities.

At Concentrix, I clarified Medicare coverage questions about claims and billing while following healthcare regulations and HIPAA standards. I also served as a Subject Matter Expert and Transition Coach, delivering training and hands-on coaching.

Earlier, I handled customer service and transaction support at Party City, Staffmark, and Best Western International, including warranty and service inquiries, order issues, and hotel accommodation research.