Kierra Brisco
@kierrabrisco
I lead customer operations, resolve complex escalations, and improve software support experiences across healthcare and technology.
United StatesWhat I'm looking for
At LivTech, I support customer experience operations across customer service, technical support, and HR, resolving complex product, payroll, scheduling, and billing issues.
I coordinate product-related projects, test software updates and new features, process claims and invoices, and deliver webinars and software training for clients and employees.
Previously at Accolade, Asurion, and WC Healthcare Plans, I handled healthcare benefits, claims, billing, technical troubleshooting, member escalations, and high-volume customer interactions.
With more than 10 years in customer service, healthcare, technical support, account operations, and property management, I focus on clear resolution, cross-functional coordination, and customer-focused process improvement.
Experience
Work history, roles, and key accomplishments
Customer Experience Supervisor
LivTech
Apr 2024 - Present (2 years 6 months)
Coordinates customer experience operations across Customer Service, Technical Support, and HR teams, resolving complex operational issues and facilitating software training.
Responded to inquiries about employer-sponsored medical insurance plans, benefits, and billing, and processed claims and prior authorizations.
Provided customer service and advanced troubleshooting for hardware, software, and connectivity issues across consumer technology.
Account Supervisor
WC Healthcare Plans
Nov 2018 - Jan 2021 (2 years 2 months)
Managed high-volume member interactions and provided education on Medicare and Medicaid Part D prescription plans.
Receptionist
Landmark Realty LLC
Jan 2016 - Dec 2018 (2 years 11 months)
Supported administrative functions, managed front-desk communications, and assisted with property management tasks.
Education
Degrees, certifications, and relevant coursework
Olive Harvey College
Associate's Degree, Information Technology
2010 - 2012
Associate's Degree in Information Technology from Olive Harvey College from 2010 to 2012.
South Shore School of Technology H.S.
High School Diploma, General Studies
2006 - 2010
High School Diploma from South Shore School of Technology H.S. from 2006 to 2010.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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