Ergy Vinluan

I’m a Professional Bilingual Support Specialist with 1+ years of experience in Customer Support Operations. I provide Spanish and English customer support with a strong emphasis on technical support, troubleshooting, and detailed documentation. I’ve consistently resolved complex inquiries in Fintech and SaaS environments while protecting high-quality customer experience standards.

In customer-facing call center operations, I managed high-volume inquiries for international consumers and handled account questions involving merchant services and payment processing. I communicated with Spanish-speaking partners to troubleshoot dispatching and technical issues, then documented interactions in CRM software to improve data accuracy and resolve inconsistencies. I also supported Google-related PIcard products through proactive technical content moderation, maintaining quality benchmarks and accurate tracking through internal databases and data reconciliation.