Era Beyene

Managed customer support inquiries using Zendesk and One Trust platforms, ensuring data privacy compliance. Consistently met key performance indicators (KPIs) to deliver high-quality service.

Provided customer service for the largest telecom provider in the Netherlands, addressing inquiries and resolving issues. Gained extensive knowledge in telecommunication services and customer support practices.

Sold contracts directly to customers, demonstrating strong persuasive and negotiation skills. Achieved sales targets in a challenging, short-term pilot program.

Assisted in managing daily operations and supervised a team to ensure efficient service. Contributed to achieving sales targets and maintaining high customer satisfaction.

Oversaw store operations, managed staff, and ensured compliance with company policies. Implemented strategies to improve customer experience and drive sales.

Engaged with customers to understand their needs and provided tailored product recommendations. Successfully met and exceeded individual sales goals.

Grade: C2 in English and Dutch

Completed secondary education with a focus on general subjects. Achieved C2 proficiency in both English and Dutch.

Grade: C2 in Dutch, English, and German

Completed higher general secondary education, building upon previous studies. Achieved C2 proficiency in Dutch, English, and German.