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Versatile Sales & Customer Support Specialist with experience in Real Estate, E-Mobility,Tourism...

Germany

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What I'm looking for

I am looking for a role that values customer-centric solutions and offers growth opportunities.

I am a versatile Sales Specialist and Commercial Generalist with extensive experience in E-Mobility and real estate. My career has been marked by a strong focus on customer service, sales competence, and revenue growth. I have successfully managed remote monitoring of over 1,000 charging points and have a proven track record in consultative sales, particularly in subscription-based software products.

Throughout my professional journey, I have honed my skills in CRM systems, technical support, and customer loyalty. My ability to build trust and provide tailored solutions has led to significant contract closures and upselling opportunities. I thrive in dynamic environments and am passionate about leveraging my expertise to drive business success.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist – Electromobility

Mobility Works S.L.

Oct 2020 - Oct 2024 (4 years)

Remotely monitored over 1,000 charging points daily across 30+ CPMS platforms. Significantly improved first-time resolution rates by implementing structured error analysis and targeted ticketing processes.

Customer Service Remote Monitoring CRM Jira Salesforce Zendesk Confluence Technical Support

Sales Agent – SaaS PC Software Products

AnyTech365

Feb 2020 - Jul 2020 (5 months)

Conducted consultative sales of subscription-based remote support and security software. Successfully achieved upselling and contract closures through direct phone sales, optimizing customer outreach and conversion.

Sales SaaS Lead Management Upselling CRM Systems Sales Outreach Consultative Sales

Real Estate Agent

Bau+Grund GmbH & Co. KG

Mar 2011 - Jul 2017 (6 years 4 months)

Managed the acquisition, marketing, and sale of residential properties, including existing and new developments. Achieved successful contract closings by providing personalized consulting and implementing market-driven pricing strategies.

Real Estate Marketing Sales Sales Closing Residential Properties

Sales & Team Leadership

Engel & Völkers

Led sales and team efforts, focusing on residential real estate, financing, and customer acquisition. Responsible for successful project marketing and achieving high closing rates.

Sales Team Leadership Customer Acquisition Real Estate Financing High Closing Rates

Education

Degrees, certifications, and relevant coursework

Bau+Grund GmbH & Co. KG

IHK-certified, Real Estate Management & Office Administration

Completed a certification in Real Estate Management & Office Administration. This qualification enhanced my skills in project development, real estate financing, and e-mobility systems.