Hannah Bamgbose
@hannahbamgbose
Customer support-focused virtual assistant skilled in Zendesk, HubSpot, and fast inquiry resolution.
NigeriaWhat I'm looking for
I’m a remote-focused Virtual Assistant with strong customer support and client relations skills, including email and ticket handling, live chat support, and complaint resolution. I use Zendesk, Freshdesk, and HubSpot to manage support tickets, communicate with clients, and keep workflows organized with clear prioritization and structured issue tracking.
During my Virtual Assistant Trainee experience, I managed 15+ customer support tickets with 95% response accuracy, resolved 25+ customer inquiries with 95% satisfaction, and maintained 98% data accuracy across 10+ HubSpot records. I also bring data reliability from my Data Annotator role, where I reviewed and labeled 500+ text and image entries weekly with 95–98% accuracy—backed by quality checks and consistent documentation. I’m excited to support customers quickly and professionally while continuously enhancing customer satisfaction through dependable follow-through.
Experience
Work history, roles, and key accomplishments
Data Annotator
Hugo
Jan 2024 - Jan 2026 (2 years)
Reviewed and labeled 500+ text and image data entries weekly, maintaining 95–98% accuracy against detailed annotation guidelines. Performed quality checks across datasets and used spreadsheets/annotation platforms to keep data quality consistent and projects on track.
Virtual Assistant Trainee
Remotehive
Jan 2026 - Present (3 months)
Managed 15+ customer support tickets during training using Zendesk and Freshdesk, maintaining 95% response accuracy and ensuring structured issue tracking. Logged 10+ customer interactions in HubSpot and supported 25+ inquiries via tickets and live chat to achieve 95% customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Aeroport College of Aviation
Diploma, Air Ticketing and Reservation
Completed a Diploma in Air Ticketing and Reservation at Aeroport College of Aviation in 2024.
Tai Solarin University of Education
Bachelor of Science (B.Sc), Transport Planning and Management
Studied Transport Planning and Management and earned a B.Sc at Tai Solarin University of Education in 2022.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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