Looking for a job

Enock Mbaluka

@enockmbaluka

Message

I'm a direct sales representative driving customer acquisition and banking support.

Kenya

Message

What I'm looking for

I'm looking for a role where I can grow customer acquisition, relationship management, sales, and banking operations experience while helping customers find suitable solutions and achieve business targets.

I've driven direct sales, customer acquisition, lead generation, and relationship management at GOHAPS Stores and Distributors and Golden Marketing. I convert prospects through field outreach, product promotion, follow-up, upselling, cross-selling, and responsive after-sales support.

During my KCB internship, I supported customer enquiries, account opening, onboarding, documentation, and banking product guidance. I also bring Industrial Mathematics training, including regression analysis and a student funding model designed to improve fairness in higher-education resource allocation.

Experience

Work history, roles, and key accomplishments

Sales Representative

Gohaps Stores and Distributors Kitengela

May 2025 - May 2026 (1 year)

Led daily sales operations and customer acquisition activities, driving revenue growth through direct selling, proactive prospecting, and customer relationship management. Supervised sales activities and monitored performance against sales targets.

Direct Sales Prospecting Customer Relationship Management Lead Generation Upselling Cross Selling Sales Target Achievement Customer Service Complaint Resolution Inventory Management Sales Reporting

Sales Representative

Golden Marketing

May 2023 - May 2025 (2 years)

Prospected and acquired new customers through direct selling, field visits, referrals, and systematic lead generation, expanding the customer base and supporting consistent sales growth. Built and maintained strong customer relationships by identifying needs and recommending suitable products.

Direct Sales Prospecting Lead Generation Customer Relationship Management Upselling Cross Selling Sales Target Achievement Market Research Sales Reporting Pipeline Management

Intern

Kenya Commercial Bank (KCB)

May 2024 - Aug 2024 (3 months)

Assisted customers with banking enquiries and account-related requests, delivering professional and timely customer support. Supported account opening and customer onboarding processes by verifying documentation and ensuring accurate information capture.

Customer Service Account Opening Customer Onboarding Documentation Verification Banking Procedures Data Accuracy Compliance Customer Follow up