Looking for a job

Emre Arat

@emrearat

Message

Customer support representative at Assistt who resolved service issues for English-speaking customers.

Turkey

Message

What I'm looking for

I’m looking for a customer-facing role where I can handle inquiries, investigate issues, and provide support in English, including in remote or shift-based settings.

At Assistt, I provided English-language customer support, handled service inquiries, and investigated customer issues to find appropriate solutions.

I also worked as a Sales Representative at SETUR Airport, assisting local and international customers in English and Turkish. As Store Manager at Kadiroğlu Wool & Fabric Store, I managed daily store operations and customer service activities.

Experience

Work history, roles, and key accomplishments

English Customer Support Representative

Assistt

Jan 2020 - Dec 2022 (2 years 11 months)

Provided customer support to English-speaking customers, investigated issues, and delivered timely solutions while maintaining service quality and meeting performance targets.

Customer Support Customer Inquiry Resolution Complaint Handling Problem Solving Issue investigation English Communication Escalation Handling Performance Targets

Sales Representative

SETUR Airport

Jan 2018 - Dec 2019 (1 year 11 months)

Assisted local and international customers in English and Turkish, providing customer service in a fast-paced airport retail environment and supporting a positive customer experience.

Customer Service English Communication Turkish Language Retail Customer Experience

Store Manager

Kadiroğlu Wool & Fabric Store

Jan 2015 - Dec 2018 (3 years 11 months)

Managed daily store operations and customer service activities, coordinated inventory and supplier processes, resolved customer issues, and maintained sales records.

Store Operations Inventory Management Supplier Coordination Customer Service Sales Records