Abbi Levesley
@abbilevesley
Experienced customer service advisor with a strong e-commerce background.
What I'm looking for
With over 11 years of experience in customer service and sales, I pride myself on being friendly, hardworking, and enthusiastic. My journey has taken me through various roles, where I have honed my skills in problem-solving and effective communication. I am eager to leverage my extensive experience in a new customer-focused remote job role while continuously learning and improving my skill set.
Currently, I work as a Customer Service Advisor and E-commerce Account Manager at HHJ Trading LTD, where I have expanded my knowledge in the e-commerce industry. My responsibilities include managing customer inquiries across multiple marketplaces, operating our shipping system, and running my own marketplace. I thrive in dynamic environments and enjoy creating promotions to maximize sales during peak seasons.
Previously, I served as a Sales Assistant and Relief Supervisor at Deichmann Shoes, where I developed strong customer service skills and a reliable work ethic. I successfully met sales targets and enjoyed interacting with customers, ensuring they received the help and advice they needed. My educational background in Travel and Tourism has further equipped me with organizational skills and the ability to work under pressure.
Experience
Work history, roles, and key accomplishments
Customer Service Advisor
HHJ Trading LTD
Jul 2021 - Present (4 years)
As a Customer Service Advisor and E-commerce Account Manager at HHJ Trading, I expanded my customer service skills in the e-commerce sector, managing inquiries across multiple marketplaces. I operated shipping systems, filed claims for lost orders, and ran my own marketplace, overseeing product management and promotions.
Sales Assistant / Relief Supervisor
Deichmann Shoes
Oct 2014 - Jun 2021 (6 years 8 months)
At Deichmann Shoes, I served as a Sales Assistant and Relief Supervisor, gaining extensive customer service experience. I was responsible for store operations, cash handling, and assisting customers with their needs. I consistently met sales targets and maintained store organization.
Education
Degrees, certifications, and relevant coursework
North Kent College
Level 3 Diploma in Travel and Tourism, Travel and Tourism
2013 - 2015
Grade: Distinction/Distinction/Merit (A/A/B)
Activities and societies: NCFE level 2- Introduction to cabin crew – Pass
During my travel and tourism course, I successfully combined my studies with work, showing myself to be organised, extremely hard working and capable of working under pressure.
Bexleyheath Academy
GCSEs, General Education
2008 - 2013
Grade: Various grades including C in Mathematics, B in English Literature, B in English Language, C in Science, B in Sociology, C in Religious Studies, C in French, Distinction*/A* in IT, Distinction*/A* in Travel and Tourism level 2
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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