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Looking for a job

Abbi Levesley

@abbilevesley

Experienced customer service advisor with a strong e-commerce background.

Turkey
Message

What I'm looking for

I am looking for a remote role that values customer focus and offers opportunities for growth.

With over 11 years of experience in customer service and sales, I pride myself on being friendly, hardworking, and enthusiastic. My journey has taken me through various roles, where I have honed my skills in problem-solving and effective communication. I am eager to leverage my extensive experience in a new customer-focused remote job role while continuously learning and improving my skill set.

Currently, I work as a Customer Service Advisor and E-commerce Account Manager at HHJ Trading LTD, where I have expanded my knowledge in the e-commerce industry. My responsibilities include managing customer inquiries across multiple marketplaces, operating our shipping system, and running my own marketplace. I thrive in dynamic environments and enjoy creating promotions to maximize sales during peak seasons.

Previously, I served as a Sales Assistant and Relief Supervisor at Deichmann Shoes, where I developed strong customer service skills and a reliable work ethic. I successfully met sales targets and enjoyed interacting with customers, ensuring they received the help and advice they needed. My educational background in Travel and Tourism has further equipped me with organizational skills and the ability to work under pressure.

Experience

Work history, roles, and key accomplishments

HL
Current

Customer Service Advisor

HHJ Trading LTD

Jul 2021 - Present (4 years)

As a Customer Service Advisor and E-commerce Account Manager at HHJ Trading, I expanded my customer service skills in the e-commerce sector, managing inquiries across multiple marketplaces. I operated shipping systems, filed claims for lost orders, and ran my own marketplace, overseeing product management and promotions.

DS

Sales Assistant / Relief Supervisor

Deichmann Shoes

Oct 2014 - Jun 2021 (6 years 8 months)

At Deichmann Shoes, I served as a Sales Assistant and Relief Supervisor, gaining extensive customer service experience. I was responsible for store operations, cash handling, and assisting customers with their needs. I consistently met sales targets and maintained store organization.

Education

Degrees, certifications, and relevant coursework

North Kent College logoNC

North Kent College

Level 3 Diploma in Travel and Tourism, Travel and Tourism

2013 - 2015

Grade: Distinction/Distinction/Merit (A/A/B)

Activities and societies: NCFE level 2- Introduction to cabin crew – Pass

During my travel and tourism course, I successfully combined my studies with work, showing myself to be organised, extremely hard working and capable of working under pressure.

BA

Bexleyheath Academy

GCSEs, General Education

2008 - 2013

Grade: Various grades including C in Mathematics, B in English Literature, B in English Language, C in Science, B in Sociology, C in Religious Studies, C in French, Distinction*/A* in IT, Distinction*/A* in Travel and Tourism level 2

Tech stack

Software and tools used professionally

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Abbi Levesley - Customer Service Advisor - HHJ Trading LTD | Himalayas