Open to opportunities

Tugay karakaş

@tugaykaraka

Message

I lead international customer support teams and improve customer-focused operations.

Turkey

Message

What I'm looking for

I'm looking for new challenges where I can lead and develop teams, improve customer-focused operations, use data to strengthen processes, and deliver measurable results through clear communication and collaboration.

At Boutique Rugs LLC, I led a multicultural team of 10 across Customer Support and Quality Control, managing operations, performance, attendance, coaching, SLAs, and KPIs. I improved the team knowledge base for training and onboarding, analyzed customer feedback to inform policy updates, and resolved complex payment disputes and chargeback cases.

I've also worked in quality control, customer support, localization, translation, and interpretation. I bring a practical, curious approach to process improvement, cross-functional collaboration, supplier coordination, and consistently better customer experiences.

Experience

Work history, roles, and key accomplishments

Customer Support Supervisor

Boutique Rugs LLC

Mar 2025 - Apr 2026 (1 year 1 month)

Led a multicultural team of 10 across customer support and quality control, managing daily operations and coaching. Streamlined operations by improving the knowledge base and resolved complex payment disputes.