Emmanuel Olawale

Handle an average of 10 customer support tickets per hour across chat, email, and phone channels, consistently resolving and closing at least 80% of tickets during initial handling while maintaining service quality. Investigate customer account issues, troubleshoot platform and gameplay-related concerns, document findings, and manage cases efficiently using Zendesk.

Supported core banking operations using Finacle 11 on CDH, CORE, and FININFRA modules. Administered UNIX commands for application log review and utilized Oracle SQL (Toad) for data queries and operational reports.

Collected, validated, and processed clinical trial data using REDCap, ensuring accuracy and integrity for research and regulatory reporting. Performed rigorous data quality assurance checks and prepared detailed analytical summaries and reports for management and clinical investigators.

Provided systematic technical support to clients across a range of hardware and software issues, developing a methodical fault finding and resolution approach. Delivered onsite and after-sales support for computing devices, maintaining strong client relationships through clear communication and reliable follow-through.

Identified and resolved network infrastructure faults, restoring connectivity and minimizing operational downtime. Managed and maintained network infrastructure within the OAU subnet, ensuring security, performance, and reliability for institutional users.

Earned a Bachelor of Science in Computer Engineering from Obafemi Awolowo University in 2024.

Obtained a National Diploma in Computer Engineering from The Federal Polytechnic, Ede in 2015.