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chijioke daniel

@chijiokedaniel

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Finacle Application Support Specialist with a focus on banking solutions.

Nigeria

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What I'm looking for

I seek a role in a dynamic environment that promotes professional growth and development.

I am a dedicated Finacle Application Support Specialist with extensive experience in the banking sector. My journey began with an internship in customer service, where I developed a strong foundation in client relations and service delivery. Over the years, I have honed my skills in application support, particularly with Finacle, ensuring seamless operations across various banking branches.

At FCMB, I have successfully executed end-of-day (EOD), end-of-month (EOM), and end-of-year (EOY) processes, providing critical support for Finacle applications bank-wide. My role involves generating statutory reports for the Central Bank of Nigeria (CBN) and ensuring business continuity through effective database management and monitoring of server infrastructures. I pride myself on my ability to produce insightful reports for senior management, aiding in informed decision-making.

With a Bachelor’s degree in Computer Science and recognition for my innovative capstone project, I am committed to continuous learning and development. I thrive in environments that foster growth and am eager to contribute to an organization that values training and professional development.

Experience

Work history, roles, and key accomplishments

Current

Finacle Application Support/EOD

Current

FCMB

Oct 2022 - Present (2 years 8 months)

Executed End-of-Day (EOD), End-of-Month (EOM), and End-of-Year (EOY) processes successfully. Provided Finacle application support for branches bank-wide and generated daily statutory reports for the Central Bank of Nigeria (CBN).

Finacle EOD Processing Unix

Finacle Application Support/EOD

UBA

May 2022 - Sep 2022 (4 months)

Managed Swift Generation and Finnone operations, successfully executing End-of-Day (EOD) and End-of-Month (EOM) processes. Provided comprehensive Finacle application support to branches across the bank and produced critical reports for senior managers.

Finacle EOD Processing Reporting FinnOne

Application Support/EOD

Wemabank

Jul 2018 - Apr 2022 (3 years 9 months)

Ensured bank-wide account balancing and generated daily statutory reports for the CBN. Maintained continuous availability of the Finacle banking application, provided branch support, and managed database backups. Monitored server and network infrastructures, produced reports for senior managers, and executed EOD, EOM, and EOY processes.

Finacle EOD Processing Database Management Databases Unix

Sales and Service Executive (SSE)

Union Bank of Nigeria

Jan 2017 - Dec 2018 (1 year 11 months)

Cross-sold alternate channels and bank products to customers, serving as the banking hall floor manager. Onboarded customers onto mobile and internet banking platforms and identified market leads for Relationship Managers.

Sales Customer Service Digital Banking Onboarding Lead Generation Relationship Management Microsoft Office

Internship (Customer Service)

Union Bank of Nigeria

Jan 2013 - Dec 2014 (1 year 11 months)

Acquired customer feedback on service delivery to improve operations. Served as the primary contact in the banking hall, organizing and coordinating customer activities.

Customer Service Customer Feedback Banking Operations Coordination Communication Microsoft Office

Education

Degrees, certifications, and relevant coursework

National Youth Service Corps

National Youth Service Leaving Certificate, National Service

Completed mandatory national youth service. Obtained the National Youth Service Leaving Certificate upon completion of the program.

Kwame Nkrumah University of Science and Technology

Bachelor of Science (Hons), Computer Science

Grade: 2:1

Activities and societies: Top 10 Best Capstone Project Innovation Prize for Africa (IPA 2017) Exhibitor

Earned a Bachelor of Science with Honors in Computer Science, achieving a 2:1 grade. Recognized for a top 10 best capstone project, receiving the Innovation Prize for Africa (IPA 2017) as an exhibitor.

Lagos State Polytechnic Surulere Campus

Ordinary National Diploma (OND), Computer Science

Grade: Upper Credit

Obtained an Ordinary National Diploma (OND) in Computer Science with Upper Credit. Studied foundational concepts in computer science and gained practical skills.

Hopebay College Okota Lagos

West African Senior Secondary School Certificate, General Studies

Completed secondary education and obtained the West African Senior Secondary School Certificate. Focused on a broad curriculum to prepare for higher education.