Emmanuel Okoro
@emmanuelokoro1
Customer Support Associate specializing in technical support, ticket resolution, and secure transaction handling.
NigeriaWhat I'm looking for
I am a Customer Support Associate with hands-on experience resolving technical and transaction-related issues through structured ticketing processes, clear communication, and strict adherence to security checks. I have improved resolution times by maintaining incident logs, translating technical issues into user-friendly explanations, and escalating anomalies to protect user funds.
I have supported hospitality clients using automation and CRM tools to manage bookings and client communication, and I hold a B.Sc. in Computer Science and Engineering. I am detail-oriented, comfortable working remotely with global teams, and committed to owning tasks and improving customer experience.
Experience
Work history, roles, and key accomplishments
Customer Support Associate
Nairagram
May 2025 - Jan 2026 (8 months)
Resolved support tickets for failed/delayed remittance transactions and enforced verification checks to protect user funds while improving resolution time for repeat issues.
Customer Support Associate
Directful
Managed customer support and booking inquiries for hotels via an automation platform, maintained CRM records, and coordinated client follow-ups to improve direct-booking operations.
Education
Degrees, certifications, and relevant coursework
OUObafemi Awolowo University
Bachelor of Science, Computer Science and Engineering
Completed a Bachelor of Science in Computer Science and Engineering, graduating in August 2023.
Availability
Location
NigeriaAuthorized to work in
Job categories
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