Deborah Ogunsola
@deborahogunsola
Bank customer service representative at ACCESS BANK PLC handling FOREX, transactions, and customer onboarding.
NigeriaWhat I'm looking for
At ACCESS BANK PLC, I record transactions, reconcile cash drawers, and handle foreign exchange (FOREX).
I respond to customer enquiries in person, by phone, and by email, and support customers moving to online channels.
I also update customer records, maintain reports on customer interactions, and make recommendations to management to improve customer experience.
Earlier, I assisted customers with banking transactions at INTERCONTINENTAL BANK PLC and worked as an assistant class teacher at THE BELLS CHILDREN SCHOOL.
Experience
Work history, roles, and key accomplishments
Tellering/Customer Service Representative
Access Bank PLC
Jan 2012 - Present (14 years 9 months)
Recording transactions, counting and packaging currency, reconciling cash drawers, handling foreign exchange, promoting bank products, and attending to customer enquiries via phone, email, and in-person. Also involved in migration/onboarding of customers to online channels and creating reports on customer interactions.
Bulk Teller
Intercontinental Bank PLC
Jan 2008 - Dec 2010 (2 years 11 months)
Assisted customers with processing transactions such as deposits, withdrawals, and payments, resolving complaints and account discrepancies, and answering questions. Tracked, recorded, reported, and stored transaction information, and maintained balanced cash drawers.
Assistant Class Teacher
The Bells Children School
Jan 2003 - Dec 2005 (2 years 11 months)
Taught children basic knowledge, assisted them in getting home safely via school bus, ensured personal belongings were kept in order, and ensured proper use of school property.
Education
Degrees, certifications, and relevant coursework
National Open University of Nigeria
BSc, Mass Communication
2021 - 2022
Pursued a Bachelor of Science in Mass Communication at the National Open University of Nigeria from 2021 to 2022.
Moshood Abiola Polytechnic
ND, Mass Communication
2007 - 2008
Completed a National Diploma in Mass Communication at Moshood Abiola Polytechnic from 2007 to 2008.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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