EMMANUEL ADEGUN
@emmanueladegun
Customer Support Specialist at UBC, handling pharmaceutical service requests and keeping regulatory documentation accurate.
NigeriaWhat I'm looking for
At UBC, I support clients with product inquiries and service requests in a pharmaceutical environment. I process cases, maintain accurate regulatory documentation, and handle confidential healthcare-related information in line with data protection policies.
Previously, I supported customers at Prep Nourish with subscriptions, billing, refunds, and delivery coordination, and at Scopx.ART Limited with inquiries across branding services, campaigns, and digital products. I’ve also trained and onboarded support staff and helped improve customer service ratings from 78% to 93% through client feedback and process improvement.
Experience
Work history, roles, and key accomplishments
Pharmaceutical Compliance Support
UBC
Mar 2024 - Present (2 years 7 months)
Provided customer support in a pharmaceutical environment, assisting clients with product inquiries and service requests while handling confidential healthcare information in compliance with data protection policies.
Customer Support Officer
Prep Nourish
Mar 2022 - Dec 2023 (1 year 9 months)
Delivered customer service for wellness and healthy meal subscriptions, managing order processing, subscription updates, billing inquiries, and delivery coordination. Resolved complaints and implemented service recovery strategies.
Customer Support Specialist
Scopx.ART Limited
Feb 2021 - Feb 2022 (1 year)
Provided high-volume customer support for creative and marketing clients via email, chat, and phone, handling inquiries related to branding services, campaign performance, and digital products.
Education
Degrees, certifications, and relevant coursework
Ladoke Akintola University of Technology
Bachelor of Technology, Biochemistry
2019 - 2024
Pursued a Bachelor of Technology in Biochemistry, completing the program in 2024.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Interested in hiring EMMANUEL?
You can contact EMMANUEL and 90k+ other talented remote workers on Himalayas.
Message EMMANUELGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
