Open to opportunities

emmanuel adebayo

@emmanueladebayo4

Message

I resolve public enquiries and customer issues in fast-paced traffic operations.

Nigeria

Message

What I'm looking for

I’m looking for a customer service role where I can resolve customer concerns, communicate clearly across phone, email, and chat, and contribute reliable support in a collaborative, fast-paced environment.

At Lagos State Traffic Management Authority (LASTMA), I provide daily support to motorists and members of the public, addressing enquiries, complaints, and requests for information.

For more than 10 years, I’ve handled difficult interactions calmly and professionally, listened closely to concerns, and delivered timely guidance in fast-paced operational environments.

I support the public during emergencies, maintain accurate records and reports, and collaborate with colleagues and emergency response personnel to resolve incidents effectively.

I bring strong written and verbal communication, reliable remote-working habits, and practical experience with Microsoft Office, Google Workspace, Zoom, and digital communication tools.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Lagos State Traffic Management Authority (LASTMA)

Jan 2015 - Present (11 years 7 months)

Provided daily customer support to motorists and the public, addressing enquiries, complaints, and requests for information. Managed difficult interactions with composure and resolved issues promptly in a fast-paced environment.