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Emmaline okoth

@emmalineokoth

Virtual Assistant providing administrative support to freelance clients, reducing client response time by 20% through email management.

Kenya

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What I'm looking for

I’m seeking an opportunity where I can contribute my hospitality knowledge, administrative abilities, and virtual support skills to help an organization or client operate efficiently.

As a Freelance / Independent Virtual Assistant, I organized inboxes, documents, and schedules to reduce missed follow-ups and support on-time task completion. Efficient email management reduced client response time by 20%.

I supported clients with online research, data entry, digital file organization, and professional documents. I also maintained prompt, professional client communication and managed priorities independently.

At The Lakeside City Hotel, I supported guests by responding to questions and requests and maintaining professional customer service standards. I contributed to guest satisfaction and helped daily hospitality operations run smoothly.

I’ve completed a Certificate in Hospitality through Ujima Foundation and Virtual Assistant Training through ALXAfrica. I’m seeking an opportunity to contribute my hospitality knowledge, administrative abilities, and virtual support skills to help an organization or client operate efficiently.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Freelance / Independent

May 2026 - Present (5 months)

Provided administrative support to multiple clients, improving productivity and client satisfaction. Managed email, documents, and schedules to ensure timely task completion.

Virtual Assistant Administrative Support Email Management Calendar Management Internet Research Microsoft Office Google Workspace Data Entry Digital File Management Client Communication Time Management Organization

Hospitality / Customer Service Experience

The Lakeside City Hotel

Jul 2021 - Present (5 years 3 months)

Provided front-line hospitality support, resolving guest inquiries and maintaining professional service standards. Contributed to exceeding guest satisfaction scores by 15%.

Customer Service Hospitality Guest Relations Communication Skills Teamwork Problem Solving Attention To Detail